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Unable to install dMC R16.6 Reference Registered

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  • seemingly

    • May 2019
    • 9

    Unable to install dMC R16.6 Reference Registered

    I just upgraded from dMC R13.5 Ref. to R16.6 Ref.
    I am unable to get R16.6 to install.
    [dMC-R16.6-Ref-Registered.exe (35,430,640 bytes)]
    Each attempt goes from a pop-up saying:
    "Installer
    Processing Installer"
    to two Windows pop-ups saying:
    "C.tmp-dMC-Ref-Registered-32bit.exe has encountered a
    problem and needs to close. We are sorry ..."
    (Each attempt creates newly named files in %TEMP%.)

    I uninstalled R13.5 first, before trying the R16.6 install.
    * Though installing R16.6 fails, re-installing R13.5 does not.

    I am installing from Safe Mode.
    There is no security software running.
    The installer *is* able to access my %TEMP% folder.
    Each install attempt writes 2 files, of the form:
    C.tmp-dMC-Ref-Registered-32bit.exe (17,754,864 bytes)
    spiC.tmp (16,919,457 bytes)
    No disk space errors; C: has >= 11 GB of free space.

    The target system is Windows XP SP3, 32-bit AMD, 1 GB RAM.
    It has all the updates that Microsoft offered for XP.
    (I use this older system for a few dedicated purposes.)

    I have searched the forum and read other accounts.
    None I've seen so far have matched or solved my issue.

    Again -- key -- R13.5 *will* install, R16.6 does not.
    What dependencies does R16.6 have that R13.5 does not?
  • Dat Ei
    dBpoweramp Guru

    • Feb 2014
    • 1786

    #2
    Re: Unable to install dMC R16.6 Reference Registered

    Did you try to install the 32bit or the 64bit version?


    Dat Ei

    Comment

    • Spoon
      Administrator
      • Apr 2002
      • 44506

      #3
      Re: Unable to install dMC R16.6 Reference Registered

      As a test can you try to install TuneFusion:

      dBpoweramp Image Converter - PNG, Portable Network Graphics, Bitmap, GIF, JPEG, JPG, TIFF, Webp. Free Download (21 day full trial), start converting today


      the download is on that page.
      Spoon
      www.dbpoweramp.com

      Comment

      • seemingly

        • May 2019
        • 9

        #4
        Re: Unable to install dMC R16.6 Reference Registered

        Originally posted by Dat Ei
        Did you try to install the 32bit or the 64bit version?

        Dat Ei
        The Windows error pop-ups (see above) confirm 32-bit executable.
        Likewise, Cygwin "file" command.

        Comment

        • seemingly

          • May 2019
          • 9

          #5
          Re: Unable to install dMC R16.6 Reference Registered

          Originally posted by Spoon
          As a test can you try to install TuneFusion:
          Same failure response with TuneFUSION R1.1 Trial.
          Again, Windows error pop-ups confirm 32-bit.

          Comment

          • seemingly

            • May 2019
            • 9

            #6
            Re: Unable to install dMC R16.6 Reference Registered

            Originally posted by seemingly
            Same failure response with TuneFUSION R1.1 Trial.
            Again, Windows error pop-ups confirm 32-bit.
            While I did uninstall dMC-R13.5-Ref-Registered, the following still show as installed:
            dAP Control Freak
            dAP Skin Magnum
            dBpowerAMP
            dBpoweramp DSP Effects
            dBpowerAMP FLAC Codec

            Do I need to remove any of these for successful installation?
            (I didn't want to lose the old Audio Player if I could help it...)

            Also, I captured copies of the 2 error report files that Windows
            offered to send to MS, if those might be at all helpful...

            Comment

            • Spoon
              Administrator
              • Apr 2002
              • 44506

              #7
              Re: Unable to install dMC R16.6 Reference Registered

              Those other programs would not matter. Ensure Windows XP is fully patched, I tried a fresh Windows XP SP3 install just now then downloaded the trail for dBpoweramp from:

              dBpoweramp Music Converter - mp3 converter, FLAC, WAV, AAC and Apple Losslesss. Free Download (21 day full trial), start converting today


              It installed without issues.
              Spoon
              www.dbpoweramp.com

              Comment

              • seemingly

                • May 2019
                • 9

                #8
                Re: Unable to install dMC R16.6 Reference Registered

                Originally posted by Spoon
                Ensure Windows XP is fully patched,
                Done:

                "High-priority updates
                No high-priority updates for your computer are available.
                To check for optional updates, return to our home page and click Custom.

                Optional software updates
                No optional software updates for your computer are available.
                To select other updates, use the options to the left.

                Optional hardware updates
                No optional hardware updates for your computer are available.
                To select other updates, use the options to the left."

                Same test conditions and same response on 2 different XP systems.
                What dependencies does R16.6 have that R13.5 does not?

                Comment

                • seemingly

                  • May 2019
                  • 9

                  #9
                  Re: Unable to install dMC R16.6 Reference Registered

                  Originally posted by kryten100
                  Personal thought. It's time go give up on XP and move on.
                  I have a variety of hardware and software that I use in different ways.
                  I have reasons for keeping a couple of XP systems in service.
                  It would be most convenient for me if one can run R16.6 vs. R13.5.
                  Maybe it can, and maybe it can't.
                  I do start by checking system requirements statements.
                  I guess in this case I should have tested R16.6 Trial next.
                  Last edited by seemingly; May 24, 2019, 07:33 AM.

                  Comment

                  • Spoon
                    Administrator
                    • Apr 2002
                    • 44506

                    #10
                    Re: Unable to install dMC R16.6 Reference Registered

                    Look in Event viewer for the crash, it should be under application, please post the contents.
                    Spoon
                    www.dbpoweramp.com

                    Comment

                    • seemingly

                      • May 2019
                      • 9

                      #11
                      Re: Unable to install dMC R16.6 Reference Registered


                      [ Event Viewer / Application - 2 events - launching dMC-R16.6-Ref-Registered.exe in Safe Mode ]

                      Event Type: Error
                      Event Source: Application Error
                      Event Category: None
                      Event ID: 1000
                      Date: 5/24/2019
                      Time: 4:08:00 AM
                      User: N/A
                      Computer: PROTO
                      Description:
                      Faulting application 48.tmp-dmc-ref-registered-32bit.exe, version 0.0.0.0, faulting module 48.tmp-dmc-ref-registered-32bit.exe, version 0.0.0.0, fault address 0x0000210e.
                      For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
                      Data:
                      0000: 41 70 70 6c 69 63 61 74 Applicat
                      0008: 69 6f 6e 20 46 61 69 6c ion Fail
                      0010: 75 72 65 20 20 34 38 2e ure 48.
                      0018: 74 6d 70 2d 64 6d 63 2d tmp-dmc-
                      0020: 72 65 66 2d 72 65 67 69 ref-regi
                      0028: 73 74 65 72 65 64 2d 33 stered-3
                      0030: 32 62 69 74 2e 65 78 65 2bit.exe
                      0038: 20 30 2e 30 2e 30 2e 30 0.0.0.0
                      0040: 20 69 6e 20 34 38 2e 74 in 48.t
                      0048: 6d 70 2d 64 6d 63 2d 72 mp-dmc-r
                      0050: 65 66 2d 72 65 67 69 73 ef-regis
                      0058: 74 65 72 65 64 2d 33 32 tered-32
                      0060: 62 69 74 2e 65 78 65 20 bit.exe
                      0068: 30 2e 30 2e 30 2e 30 20 0.0.0.0
                      0070: 61 74 20 6f 66 66 73 65 at offse
                      0078: 74 20 30 30 30 30 32 31 t 000021
                      0080: 30 65 0d 0a 0e..

                      -----------------------------------------------

                      Event Type: Error
                      Event Source: Application Error
                      Event Category: None
                      Event ID: 1000
                      Date: 5/24/2019
                      Time: 4:08:04 AM
                      User: N/A
                      Computer: PROTO
                      Description:
                      Faulting application 48.tmp-dmc-ref-registered-32bit.exe, version 0.0.0.0, faulting module 48.tmp-dmc-ref-registered-32bit.exe, version 0.0.0.0, fault address 0x000035dd.
                      For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
                      Data:
                      0000: 41 70 70 6c 69 63 61 74 Applicat
                      0008: 69 6f 6e 20 46 61 69 6c ion Fail
                      0010: 75 72 65 20 20 34 38 2e ure 48.
                      0018: 74 6d 70 2d 64 6d 63 2d tmp-dmc-
                      0020: 72 65 66 2d 72 65 67 69 ref-regi
                      0028: 73 74 65 72 65 64 2d 33 stered-3
                      0030: 32 62 69 74 2e 65 78 65 2bit.exe
                      0038: 20 30 2e 30 2e 30 2e 30 0.0.0.0
                      0040: 20 69 6e 20 34 38 2e 74 in 48.t
                      0048: 6d 70 2d 64 6d 63 2d 72 mp-dmc-r
                      0050: 65 66 2d 72 65 67 69 73 ef-regis
                      0058: 74 65 72 65 64 2d 33 32 tered-32
                      0060: 62 69 74 2e 65 78 65 20 bit.exe
                      0068: 30 2e 30 2e 30 2e 30 20 0.0.0.0
                      0070: 61 74 20 6f 66 66 73 65 at offse
                      0078: 74 20 30 30 30 30 33 35 t 000035
                      0080: 64 64 0d 0a dd..

                      Comment

                      • Spoon
                        Administrator
                        • Apr 2002
                        • 44506

                        #12
                        Re: Unable to install dMC R16.6 Reference Registered

                        It could be the CPUs are too old to run this R16. The error message gives no real indication of the fault, just a changing fault address. The difference between R13 is that it would have used an older version of Microsoft's compiler, R16 will use Visual Studio 2013, that specifically supports XP if you tell it to.
                        Spoon
                        www.dbpoweramp.com

                        Comment

                        • seemingly

                          • May 2019
                          • 9

                          #13
                          Re: Unable to install dMC R16.6 Reference Registered

                          Originally posted by Spoon
                          Look in Event viewer for the crash, it should be under application, please post the contents.
                          Have done. Post is awaiting approval...?

                          Comment

                          • seemingly

                            • May 2019
                            • 9

                            #14
                            Re: Unable to install dMC R16.6 Reference Registered

                            Originally posted by Spoon
                            It could be the CPUs are too old to run this R16.
                            Is the installation process *itself* that intense...?

                            I did manage to use the slower of these laptops as my primary
                            machine until 2018, and was typically running:
                            Firefox 48.0.2 (usually 6+ windows)
                            Thunderbird 45.8.0 (POP)
                            LibreOffice 5.0

                            And someone recently told me:
                            "If the hardware runs XP, it can run 10."

                            Let me know if anything else comes to mind.
                            I'll try to free up a different machine for ripping.

                            Comment

                            • Spoon
                              Administrator
                              • Apr 2002
                              • 44506

                              #15
                              Re: Unable to install dMC R16.6 Reference Registered

                              It is not about speed, but cpu instructions supported, it is possible that the later Microsoft compilers will not work with very old CPUs.
                              Spoon
                              www.dbpoweramp.com

                              Comment

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