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Thread: Can't install lateset update R16.3

  1. #1

    Join Date
    Jul 2007
    Posts
    3

    Can't install lateset update R16.3

    Hello,
    Once I try to install the latest release (dMC-R16.3-Ref-Registered.exe) the installer crashes with this error message:
    2017-11-23-13_06_13-Setup.jpg

    I'm running Win10 x64 1709 latest update.
    I tried to re-download the updater, run as admin, disabled anti-virus... even on another PC.... same behavior.

    Any idea of what's going wrong with the installer ?

    However, I've noticed that the installer creates an executable file within "C:\Users\<user>\Appdata\Local\Temp" named: "A1B.tmp-dMC-Ref-Registered-64bit__SPI_WIN64.exe"
    If I manually run this file, the installation starts as expected and runs well.
    Strange isn't it ?

    Cheers,
    Bernard

  2. #2
    Administrator
    Join Date
    Apr 2002
    Posts
    39,277

    Re: Can't install lateset update R16.3

    Something is blocking the installer from running it's self. The 2nd exe is run with elevation, so you should see a request to allow the installer access to your system.

  3. #3
    Administrator
    Join Date
    Apr 2002
    Posts
    39,277

    Re: Can't install lateset update R16.3

    Which security software are you running?

  4. #4
    dBpoweramp Guru
    Join Date
    Apr 2015
    Location
    England
    Posts
    644

    Re: Can't install lateset update R16.3

    Avast on Windows 7 blocked it on the first attempt, as it wasn't a "common file".

    Although security software does a very worthwhile job, at times they are really dumb.

  5. #5

    Join Date
    Jul 2007
    Posts
    3

    Re: Can't install latest update R16.3

    Kaspersky Internet Security...
    but disabling doesn't help, same pop-up error message.

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