Provides audio information for dbpoweramp crash leads to Explorer keeps crashing

[Joulette]

Hi,

Before I begin, I have read the threads that have already been posted on things related to this issue.

I'm running Windows 7, SP2 (wanting to avoid Windows 10)

I have tried and checked the posted suggestions:

Turned off the pop up

along with other suggestions I found on the internet related to explorer crashes on my PC, such as:

Turned off thumbnails - only icons
Anti-virus scan - nothing
Updated my Video card driver - no change
Tested my RAM - no problems detected
Ran a System File Check - nothing


I have been using the trial version for about 3 weeks. I have used this program nearly every day when working, so I know that I need it by now. This morning, I purchased dBpoweramp and installed the registered version. Then things quit working. I kept getting the pop up error message:

"provides audio information for dbpoweramp"


That gave the following details at least once (other times, I was too quick to dismiss the pop up):


Problem signature:
Problem Event Name: APPCRASH
Application Name: GetPopupInfo.exe
Application Version: 16.1.0.3
Application Timestamp: 57a885ef
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.23543
Fault Module Timestamp: 57d2fde1
Exception Code: c0000005
Exception Offset: 00000000000264e9
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: acbd
Additional Information 2: acbd189de2ffd289725f9c3ae2204e97
Additional Information 3: 5193
Additional Information 4: 51937e1fa81fcea69ec066225c22bd61

The ntdll.dll is why I tried turning off thumbnails. It didn't change anything.

After a while, it just started crashing explorer anytime I opened my files to work. When I say this, I mean ... I open my files, hover over a file, like an mp3 file, and explorer crashes. I tell it to restart. I open my file again ... presumably to get some work done ... explorer crashes AS SOON AS I hover over a file again. So I tell it to restart. Open my file yet again ... and this goes on ad naseum until I decided to finally check out what's going on. Hours later ... here I am asking for some help. I haven't gotten anything done ... except testing for how to get your program working ... since I installed the registered version of dBpoweramp. :(

Here are just two examples of the detail list:

Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.1.7601.23537
Application Timestamp: 57c44efe
Fault Module Name: Explorer.EXE
Fault Module Version: 6.1.7601.23537
Fault Module Timestamp: 57c44efe
Exception Code: c0000005
Exception Offset: 0000000000001296
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 9ce9
Additional Information 2: 9ce9f1c0444d44fb45400ef4983bd63e
Additional Information 3: 83e5
Additional Information 4: 83e5fea547c39f20114c9acefebcb403


Problem signature:
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.1.7601.23537
Application Timestamp: 57c44efe
Fault Module Name: StackHash_4868
Fault Module Version: 6.1.7601.23543
Fault Module Timestamp: 57d2fde1
Exception Code: c0000374
Exception Offset: 00000000000bf262
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 4868
Additional Information 2: 4868fdab3493d2f9273c93b4baa670e9
Additional Information 3: eb99
Additional Information 4: eb994bf5475f2aadf8d9fb79c3f43dd9


After exhausting all possible causes or solutions that I'm aware of, I deleted dBpoweramp. Problem gone. ... So ...

I would really appreciate it very much if someone can advise me on how I can use this program without the upsetting mess with explorer crashing. I can't get any work done at all like that. If I can't find a solution, I will request a refund, because it hasn't worked since I installed the registered version. And then ... I will have to look for another solution.

Thank you!

Joulette \0/\0/\0/

[Spoon]

Re: Provides audio information for dbpoweramp crash leads to Explorer keeps crashing

Run dBpoweramp Control Center >> Configuration 'Advanced Settings'

First try to uncheck 'inprocess tag reading', if that does not help then uncheck the popup information tips & Thumbnail and property handler

[Joulette]

Re: Provides audio information for dbpoweramp crash leads to Explorer keeps crashing

Thank you, Spoon!

I had to uncheck all of these in order to not have a crash.

Your assistance is greatly appreciated!

Joulette \0/\0/\0/