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Problem getting to download/register page

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  • ageter

    • Aug 2005
    • 2

    Problem getting to download/register page

    I've purchased this program, but when I chose the register button to get to the download page all I get is a blank, white screen. It has been two weeks since I purchased it!!! Can anyone give me any pointers on why this may be happening? BTW, I am using a laptop, just in case that makes a difference.

    Frustrated!!!
  • LtData
    dBpoweramp Guru

    • May 2004
    • 8288

    #2
    Re: Problem getting to download/register page

    What OS are you using, are you using a firewall or pop-up blocker?
    This page is just blank for you: http://forum.dbpoweramp.com/registration/ ?
    Also, send an e-mail to the address on this page with your order info to request a new registered download: http://www.dbpoweramp.com/email.htm

    Comment

    • ChristinaS
      dBpoweramp Guru

      • Apr 2004
      • 4097

      #3
      Re: Problem getting to download/register page

      Originally posted by ageter
      I've purchased this program, but when I chose the register button to get to the download page all I get is a blank, white screen. It has been two weeks since I purchased it!!! Can anyone give me any pointers on why this may be happening? BTW, I am using a laptop, just in case that makes a difference.

      Frustrated!!!
      You may be using a firewall that blocks this page from displaying properly. Please look into that and try to disable it.

      Comment

      • Spoon
        Administrator
        • Apr 2002
        • 44583

        #4
        Re: Problem getting to download/register page

        >I've purchased this program,

        In the first week you need to download from the link provided in the email reciept.
        Spoon
        www.dbpoweramp.com

        Comment

        • LtData
          dBpoweramp Guru

          • May 2004
          • 8288

          #5
          Re: Problem getting to download/register page

          Spoon,
          He said he purchased it two weeks ago.

          Comment

          • Spoon
            Administrator
            • Apr 2002
            • 44583

            #6
            Re: Problem getting to download/register page

            Oh <blush>, email is best!
            Spoon
            www.dbpoweramp.com

            Comment

            • ageter

              • Aug 2005
              • 2

              #7
              Re: Problem getting to download/register page

              Originally posted by LtData
              What OS are you using, are you using a firewall or pop-up blocker?
              This page is just blank for you: http://forum.dbpoweramp.com/registration/ ?
              Also, send an e-mail to the address on this page with your order info to request a new registered download: http://www.dbpoweramp.com/email.htm
              Thanks for all your suggestions, but none of them worked. I turned my Internet security level down as low as I could, and disabled all known pop-up Blockers and still nothing. I did discover that I didn't get an email from the registration link. I think all I got was the one with my receipt and the link says: Registered retrieval, so I'm assuming that I would have to be already registered to even use that on.

              I did take the link provided in your message and downloade the trial again. I'll use this for the time being. I'm still mad because I've purchased this freaking (*&(*^^*%!!!!!

              Comment

              • ChristinaS
                dBpoweramp Guru

                • Apr 2004
                • 4097

                #8
                Re: Problem getting to download/register page

                You'd have to disable the firewall I think. Some firewalls are way too aggressive.

                I hope you sent an email to the email address provided on the page http://www.dbpoweramp.com/email.htm - note that it's an anti-spam graphic, and there is no link to click, you have to type the email address that you see yourself in your email client program.

                Comment

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