Request to Convert Asset UPnP Universal Purchase to Windows Registered Version

[Ian Dewar]

Hello,

I am writing regarding my purchase of Asset UPnP Universal. My order number is:

I have discovered that the Universal version does not provide a Windows registration code and does not unlock the Windows Registered Downloads page. I need to run Asset UPnP on Windows 11 in Desktop Mode, with the tray icon and full configuration interface.

Could you please convert my existing Asset UPnP Universal purchase into the Asset UPnP Windows Registered Version, or otherwise provide the appropriate Windows registration code so I can access the correct installer?

I would be very grateful for your help.

Kind regards, Ian

[Spoon-]

Asset Universal does include Windows, it is the first download on the list, download the .exe and run the installer.

[Ian Dewar]

Hello Spoon,

Thank you for your reply. I downloaded the Asset UPnP Universal Windows .exe from my order details page and ran it again. It does install something on Windows, but it does not install the full Windows Desktop Mode version.

Here is exactly what happens:

1. I right‑click the .exe → Properties → “Unblock” was present, and I ticked it.
2. I ran the installer as Administrator.
3. No Windows installer window appears — no licence agreement, no install options, no “Run Asset at Logon”, no “Run as Service”, no destination folder, no completion message.
4. Instead, I get only an Asset UPnP Configuration window.
5. A tray icon does appear, but it is the minimal Universal tray icon, not the full Windows tray icon.
6. Asset UPnP does appear in Services.msc, but it is the Universal service build.
7. Asset UPnP appears in Installed Apps.
8. The installer creates the folder:

C:\Program Files\Asset


(not the usual C:\Program Files\Illustrate\AssetUPnP)

Inside that folder are:

Folders:

• AssetImages
• decoder
• encoder
• ffmpeg
• Versions

Files:

• AssetConfig.exe
• AssetReg.bin
• AssetRemoveStartItems.exe
• Asset-uPNP.exe
• Asset-UPnPService.exe
• Asset-UPnPService (configuration settings)
• Asset-UPnPService.txt
• uMediaLibrary.exe
• uMediaLibrary-dumpdb.exe
• uMediaLibrary-ReadTags.exe

This appears to be a hybrid NAS/service-mode build rather than the full Windows Desktop Mode version. The full Windows UI executables (AssetUPnPTray.exe, AssetUPnPConfig.exe) are not present.

Could you please convert my Asset UPnP Universal purchase to the Windows Registered Version, or provide the correct Windows registration code so I can access the proper Windows installer?

Thank you, Ian

[Spoon-]

>AssetUPnPTray.exe, AssetUPnPConfig.exe

They do not exist in any of our current builds.

>C:\Program Files\Asset

That is correct, the 64 bit version installs to that folder, the C:\Program Files x86\Illustrate\AssetUPnP was for older discountinued 32 bit.

Asset is running, you can access from the tray, click it and it opens a web browser to configure it.

AssetUPnP is a UPnP server, you need a control point to browse it and and a UPnP player to play with, you have those?