Purchased a multi-user licence

[Peter Davies]

I bought the multi-user licence because I run two systems in two locations. All paid up and confirmed. Downloaded the software and got this unfriendly message. What is going on here? Order number is <edited>

[Spoon]

Your post did not contain an image.

PS Please do not post your order number to the forum.

[Peter Davies]

My apologies, Spoon.
I am still left with the issue of having ordered and paid for a subscription without being able to download the software I paid for......

[Spoon]

What message is shown when you try to install it?

[Peter Davies]

This what I get when downloading to two different computers.
Repeating the download just gave the same result with higher numbers in the parentheses.

[Spoon]

Something on your system is blocking it. First try a different browser if the current one is not set to default security settings.

Still no go, restart the computer in safe-mode with Networking and try to download.

https://support.eset.com/en/kb2268-start-windows-in-safe-mode-or-safe-mode-with-networking