Unable to install new version

[jobumo]

I have used dBpoweramp for years. I just upgraded to the 15 reference, and am trying install it on a Win 7 64bit machine. Two problems:

- I start the download and it suggests that the download will be 23MB, but in fact it is only 11MB (and I have done this a number of times, with the same result).

- more importantly, when I try to install I am told that "The version of this file is not compatible with the version of Windows you're running. Check .... [on whether I need an x86 or x64 version]."

It does not appear that a 64bit version is being delivered....

Suggestions?

Thanks.

[thexfile]

Re: Unable to install new version

I know the upgrade conformation email has a different customer order number with a different download link.

Also, uninstall the older version before installing the new one. Version 15 is a full install of 32/64bit.

[Spoon]

Re: Unable to install new version

The install is 23MB, it says it is not compatible because you have only got half the install. Try to clear your internet cache, then redownload.

[jobumo]

Re: Unable to install new version

Thanks. It was just a download problem. No idea why -- although I have a very high speed connection, the download was extraordinarily slow. But it finally got a full 23MB file before terminating, and that worked. Thanks.