No Access to Onine Databases

[PAR]

I know that there has been a similar question recently. However my circumstances are slighlty different:

1. Metadata only provided from DBpowermap cache. No access provided to Discogs etc. Their headings are greyed out.
2. Registered 16.1 version upgraded from v.15.? this morning.
3. Security settings checked and PerfectTunes is allowed.
4. Version 15.? ( registered) also was only providing cached metadata for the past months.
5. Download was from registration retrieve page.
6. Tried v.16 install both overwriting v 15 and after uninstalling v15. Result the same.
5. OS is Windows 10

Any ideas?

[Dat Ei]

Re: No Access to Onine Databases

Regarding 3.)

What security software are you using and are the dBpoweramp programs allowed too?


Dat Ei

[PAR]

Re: No Access to Onine Databases

Security is Symantec Norton Security. It registers 3 dBPowweramp programs : dBPoweramp CD Ripper, dBPoweramp Control, and dBPoweramp Thunk 32. All are set to " Allow".

I also temporarily disabled the Norton firewall. No go, still greyed out.

[Dat Ei]

Re: No Access to Onine Databases

Has Symantec Norton Security been turned off during the installation?


Dat Ei

[Spoon]

Re: No Access to Onine Databases

If they are greyed out you do not have the Reference version, which is needed to access these. You have upgraded from R15 Reference to R16 Reference?

[PAR]

Re: No Access to Onine Databases

" Has Symantec Norton Security been turned off during the installation?"

No, Norton Security was turned on during the installation. It checked the files and authorised them.

[PAR]

Re: No Access to Onine Databases

" If they are greyed out you do not have the Reference version, which is needed to access these. You have upgraded from R15 Reference to R16 Reference? "

This is what I bought which was the upgrade offer :

18 Nov 2016 you purchased dBpoweramp Reference R16 & PerfectTUNES - Single [Windows only] costing £28.80 (GBP). Your credit card bill will include a charge labeled as DBPOWERAMP

[Dat Ei]

Re: No Access to Onine Databases

Did you download the R16 install files by clicking on the link in the email, you have received after the purchase? Have you checked, that you are running the reference version?


Dat Ei

[PAR]

Re: No Access to Onine Databases

Did you download the R16 install files by clicking on the link in the email, you have received after the purchase? Have you checked, that you are running the reference version?


Dat Ei

The link in the email takes me to the same registration retrieval page from which I downloaded the applications.

The R16 installation is described upon opening as " Reference Registered".

[slainte]

Re: No Access to Onine Databases

currently using version 15.3 reference - not pulling down meta data. was access shut off for this version?

[slainte]

Re: No Access to Onine Databases

currently using version 15.3 reference - not pulling down meta data. was access shut off for this version?

this was not an actual issue. turns out that no data was available from the current sources. once i submitted a new entry to music brainz and did a refresh, the info showed up.

i suspect this may be needed a bit more frequently with the recent withdrawl of AMG.

[PAR]

Re: No Access to Onine Databases

Did you download the R16 install files by clicking on the link in the email, you have received after the purchase? Have you checked, that you are running the reference version?


Dat Ei

Further to my posting confirming that it is the Reference version that is running I uninstalled it and re-installed from the link in the purchase confirmation email. This was just to eliminate a possibility. However, as anticipated, this did not improve things and the situation remains as described - no acccess to any databases other than the cache.

[PAR]

How Do I Get My Money Back?

You have sold me a product that does not work. I reported the fault below ( No Access to Online Databases). I have not received any useful help. I want my money refunded.

[Spoon]

Re: How Do I Get My Money Back?

Perhaps have the patience to let the issue be investigated? We need to establish the facts, and you are giving up before they are fully known.

The first step would be to run:

https://forum.dbpoweramp.com/showthread.php?13285-Totally-Clearing-dBpoweramp-from-the-System

Then reinstall and test CD Ripper without changing any settings.

[PAR]

Re: How Do I Get My Money Back?

Perhaps have the patience to let the issue be investigated? We need to establish the facts, and you are giving up before they are fully known.

The first step would be to run:

https://forum.dbpoweramp.com/showthread.php?13285-Totally-Clearing-dBpoweramp-from-the-System

Many thanks. This solved both the issue reported and an odd problem that I was having with the way a file had been written for a multi disc set where tracks had been mixed up from different discs in the set producing a nonsensical running order for replay.

Yes I did indeed appear impatient but, having waited a number of hours for any response after answering all questions, it looked as if the thread had gone dead. So I anticipated that asking for my money back might produce some activity