Batch converter not recognizing audio files

[JAKW]

I trialled an earlier version (?12) without difficulty. Yesterday I purchased the latest version (15). Before installing it, I uninstalled the previous version. Now when I try to run Batch Converter, I get a message saying "No audio files selected for conversion." Finding a similar post here from 2012, I uninstalled, restarted Windows (v7 SP1), and reinstalled: still the same. The files are a mixture of FLAC and MP3 so it's not linked to a specific codec. Any suggestions, please?

[Spoon]

Re: Batch converter not recognizing audio files

You are able to browse to and select music files in Batch Converter?

It could be a permissions issue, right click on Batch Converter >> Run as Administrator

[JAKW]

Re: Batch converter not recognizing audio files

I can browse down to subfolder level, but no music files appear.

I've done as you suggested an run as Administrator, but with the same result.

[Spoon]

Re: Batch converter not recognizing audio files

What music type are your audio files?

[JAKW]

Re: Batch converter not recognizing audio files

A mixture, mainly MP3 and FLAC, as I said in the original post.

[Spoon]

Re: Batch converter not recognizing audio files

Where is the music saved? in the Music folder on drive c?

[JAKW]

Re: Batch converter not recognizing audio files

No, on an external hard drive, which worked with the previous version.

[Spoon]

Re: Batch converter not recognizing audio files

Copy some of the files to the music folder on C:, then browse to the music folder, can they now be seen?

[JAKW]

Re: Batch converter not recognizing audio files

Okay - I've tried that. Same problem. I can see them in Windows Explorer, but not in Batch Converter.

[Spoon]

Re: Batch converter not recognizing audio files

Browse Batch Converter to:

c:\Windows\Media

does it list the files in there?

[JAKW]

Re: Batch converter not recognizing audio files

No.

[Spoon]

Re: Batch converter not recognizing audio files

Then 100% something on the system is stopping dBpoweramp from accessing the real files. Try to disable your anti-virus software as a test.

[JAKW]

Re: Batch converter not recognizing audio files

Turned off anti-virus; no change. Any other ideas?

[Spoon]

Re: Batch converter not recognizing audio files

Sorry no, it is really simple reading a file listing, it has been the same code for 15 years.

[JAKW]

Re: Batch converter not recognizing audio files

Regrettably, then, I must ask for a refund of the registration fee.