Problem Installing R17

[Gavin Blackett]

Hi Folks
I get an error message when I try to install R17. It warns that there are pending uninstall actions and that I need to restart the PC. THe restart doesn't change anything. I think I've tried to attach a snip of the message. Any idea of what needs to be done?
Thanks
Gavin

[Gavin Blackett]

Re: Problem Installing R17

Problem solved! I took a guess that it was dbPoweramp itself that was pending an uninstall. I uninstalled manually, re-booted and the R17 installation has now worked. I'm not sure if I did something wrong initially but I guess this could be a bug?

[Gavin Blackett]

Re: Problem Installing R17

Or rather not entirely solved. Since I've got a family pack registration I tried installing it on a 'virginal' PC elsewhere in the house - and I got the same message. Again, a simple re-boot didn't work. Any idea how I track down the impending action?

[Spoon]

Re: Problem Installing R17

You can force the install, sometimes uninstall actions stick in the registry, so it can be ignored if you have restarted the PC.

[Gavin Blackett]

Re: Problem Installing R17

Thanks, Spoon, I've ignored the warning (despite it sounding quite dire to do so) and the install has completed.

[joemusic75]

Re: Problem Installing R17

Hello!
Please Im having exactly the same problem:
1)I installed the trial versión of dBpoweramp Reference [Music Converter & CD Ripper] for afew days
2)I decided to buy the full version
3)I uninstalled the trial version
4)I paid for dBpoweramp Reference [Music Converter & CD Ripper]
5)I downloaded dBpoweramp Reference [Music Converter & CD Ripper]
6)I tried to install dBpoweramp Reference [Music Converter & CD Ripper]
7)I got a message error telling me that there are pending uninstall actions and that I need to restart the PC
8)I restarted PC several times but didn't work
9)I turned off PC for 30 minutes then turned it on again I tried installing and still got the same message error
10)I searched for any single file in my PC that had "poweramp" as part of its name
11) I found a few files that had "poweramp" as part of their name
12) I deleted them all
13) I restarted PC
14) I tried installation but still the very same error message telling me there are uninstall stuff pending
15) I got tired and I just click the option "yes, continue no matter what in spite it is not recommended"
16) Installation was succesful

Now, what do you think? Should I do something now?
Maybe unistall it and re install it again?
Maybe just leave it as is?
Please, help, thanks"

[Spoon]

Re: Problem Installing R17

See:

https://forum.dbpoweramp.com/showthread.php?44992-Installer-asks-to-reboot-PC-before-install&p=197625*post197625

[joemusic75]

Re: Problem Installing R17

See:

https://forum.dbpoweramp.com/showthr...625*post197625

Hello, thank you, I did what you mention in the other post and here is what I found inside the "HKEY_LOCAL_MACHINE\SYSTEM\\CurrentControlSet\\Con t rol\\Session Manager" folder:

\??\C:\Program Files\Common Files\McAfee\ClientAnalytics\Plugins\clock


Now, do I need to do something about it?

Thanks!

[Spoon]

Re: Problem Installing R17

You can safely ignore that entry.

[Dillydipper]

Re: Problem Installing R17

I've got V.14 still on my workstation. Should I uninstall all V.14 utilities before installing V.17, or does it go nicely right on top of them?

[Spoon]

Re: Problem Installing R17

You are best to uninstall.

[flourbag81]

Re: Problem Installing R17

I have just purchased R17 and when I try to install it I get the message "unable to extract a file from install"
I've checked my AV software, Kaspersky, and can't see anything there
I retried R16.5 and that ran perfectly
Is there something different about R17 or have I got a faulty file?

[Spoon]

Re: Problem Installing R17

When you run the install does it show some files installing and it gets stuck later on, or seems to be the first file?

[flourbag81]

Re: Problem Installing R17

The message box pops up instantly after double clicking the exe file

[Dat Ei]

Re: Problem Installing R17

Sounds like a false positive by your security software. Can you disable it for a test?


Dat Ei