Can't login to purchase upgrade

[G2covers]

trying to purchase the upgrade from R12 to R13 but when i put in my e-mail address it says "not found in the database".

i have checked my e-mail account and still have the purchase confirmation mails from illustrate, sent to the same address i am trying to use for the upgrade.

my order number is <edit please do not post your order number> and the e-mail is question is the same one as my forums account uses.

thanks.

[Spoon]

Re: Can't login to purchase upgrade

Check your PM on this forum.

[G2covers]

Re: Can't login to purchase upgrade

thanks Spoon.

unfortunately, i'm still stuck. the link in the PM is to a page i was already at, having put the upgrade in a basket and trying to check-out.

you can't get past that page unless you register as a new customer, fill in your existing account details or request your forgotten password.

as i said above, my e-mail address gets me nowhere as the page says it cannot find it in the database, and having just tried again that is still the case.

apologies if i'm missing something.

[Spoon]

Re: Can't login to purchase upgrade

Ok I understand, your purchase was though SWREG, we are using a new store now (our own store so there are no old usernames or passwords).

[G2covers]

Re: Can't login to purchase upgrade

thanks. all sorted now; re-registered. :smile2: