CD ripper reports no metadata available

[Steve Long]

Hi, I have just updated to R17 and on 70% of albums, the program throws up two manual search dialogs saying data could not be found. On cancelling both, and refreshing, it seems the metadata actually is there. Can I put a second or two delay on those dialog boxes to allow the lookup to complete?

[Spoon]

Re: CD ripper reports no metadata available

If you click the green options button >> active providers

which metadata providers are enabled? do you have dBpoweramp reference or the Power Pack?

Also on that menu you can disable the manual metadata search.

[Steve Long]

Re: CD ripper reports no metadata available

Hi Spoon, Many thanks for getting back quickly.
I just updated to R17.7 Fully licenced Reference. Active Providers; PerfectMeta, dBpoweramp Cache, Discogs, GD3, MusicBrainz and freedb. I did spot the tick for the manual search option so may just leave that off. I have disabled windows autoplay to no effect.
I don't see this behaviour on my old laptop, running the same version. Your thoughts?
Can you confirm, the program needs a press of the refresh button to list the tracks. I seem to remember from the old v14 I had that simply inserting a disc would bring up the listing, but that's not happening. Ta.

[garym]

Re: CD ripper reports no metadata available

With 17.7 on windows 10 machine I do not have to refresh to get metadata. It happens upon insertion and reading of CD.

[Steve Long]

Re: CD ripper reports no metadata available

Thanks, there's something going on with my setup here. Have tried uninstalling the old version and new, then reinstalling but getting the same behaviour. I'm ripping 500+ discs and finding all these bogus messages and refreshing very tiresome. I wonder if the guys at Illustrate have a proper uninstaller to clear out any rogue settings or registry switches?? Hullo, anyone from the company have such a thing?

[garym]

Re: CD ripper reports no metadata available

https://www.dbpoweramp.com/install/dBpoweramp-Reset.exe

Save this file to your HDD, then right click on it and select 'Run as Administrator'.
If clearing the Registry settings run a 2nd time normally not as Administrator (by double click).

[Steve Long]

Re: CD ripper reports no metadata available

I say. This Forum is the only forum I've ever been on that addresses user's concerns. Nice work.
Can you tell me where I might make a feature request, well to modify a feature already available?

[garym]

Re: CD ripper reports no metadata available

I say. This Forum is the only forum I've ever been on that addresses user's concerns. Nice work.
Can you tell me where I might make a feature request, well to modify a feature already available?

click on "post new thread" at the wishlist forum here:

https://forum.dbpoweramp.com/forumdisplay.php?12-Wishlist

[Steve Long]

Re: CD ripper reports no metadata available

You really are on the ball. And it's early yet in FLA. Really appreciate you guys.

[garym]

Re: CD ripper reports no metadata available

I'm just a user like you. And I agree, this is a very useful and helpful forum. Lots of users happy to help! (with cats and dogs, one doesn't sleep in......

[Steve Long]

Re: CD ripper reports no metadata available

Thanks for all your help Spoon and garym.
I have used the uninstaller/cleaner and the problem persisted. I found what is causing it, the program hates that I have two optical drives. Once I removed the power from the second one, the CD ripper behaved perfectly.

Spoon, I would like the inability to recognise which one of the two drives has a disc in it, to be addressed as the second, slower drive often is able to rip where the first is struggling.

Have enjoyed the software for around 10 years, well, whenever R14 came out. Keep up the good work Illustrate.

[john1711]

Re: CD ripper reports no metadata available

The metadata reader is not working. What should I do?