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CD not ripping, flashes screen, returns to track listing

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  • Shaunapo

    • Aug 2019
    • 4

    CD not ripping, flashes screen, returns to track listing

    I've been using dBpoweramp for many years. I just bought a Surface Pro 6 with Windows 10. I had no problems installing and registering from my previous purchase. I'm using an Samsung portable DVD writer for the CD read. Everything opens OK, and will preview play the CD. But when I select Rip, the screen flashes to something very fast, and flashes back to the track listing without ripping anything. Any ideas on what the problem may be? Or any other details I may need to provide? I downloaded a trial of another software to test rip, and it worked fine. But I love dBpoweramp and would prefer to keep using it.
  • Shaunapo

    • Aug 2019
    • 4

    #2
    Re: CD not ripping, flashes screen, returns to track listing

    I bought a powered USB hub to see if that was the problem. But it made no changes to my situation. I don't think this is a Surface problem, since another software worked OK. But I just wanted to see if there are any other Surface Pro owners out there that are having issues.

    Comment

    • Dat Ei
      dBpoweramp Guru

      • Feb 2014
      • 1790

      #3
      Re: CD not ripping, flashes screen, returns to track listing

      Do you get an error message? Please post it here.


      Dat Ei

      Comment

      • Shaunapo

        • Aug 2019
        • 4

        #4
        Re: CD not ripping, flashes screen, returns to track listing

        The problem is, it flashes by so quickly, I can't see what it is.

        Comment

        • timster67
          dBpoweramp Enthusiast

          • May 2014
          • 210

          #5
          Re: CD not ripping, flashes screen, returns to track listing

          Can you do a video screen capture, then slow it down and take a snapshot?

          Comment

          • mville
            dBpoweramp Guru

            • Dec 2008
            • 4021

            #6
            Re: CD not ripping, flashes screen, returns to track listing

            Have you checked the event viewer, for any clues?

            Comment

            • Spoon
              Administrator
              • Apr 2002
              • 44583

              #7
              Re: CD not ripping, flashes screen, returns to track listing

              Run this:

              ...also how to do a full reset of dBpoweramp? (if dBpoweramp crashes for some reason) Where does dBpoweramp save its files / settings? It is installed to c:\Program Files\Illustrate\dBpoweramp or c:\Program Files (x86)\Illustrate\dBpoweramp The 64 bit version of dBpoweramp is installed to: c:\Program Files\dBpoweramp It


              To totally clear all settings from dBpoweramp, reinstall then try ripping with nothing changed. Does it work?
              Spoon
              www.dbpoweramp.com

              Comment

              • Shaunapo

                • Aug 2019
                • 4

                #8
                Re: CD not ripping, flashes screen, returns to track listing

                I did try to do a video screen capture with no success. Then I did what Spoon suggested and reinstalled. Working now.
                Thank you so much.

                Comment

                Working...

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