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Hello,
I downloaded and installed the trial version on my Win 10 PC. It worked fine so I paid for the full version, downloaded it and installed it. This is where the problems began.
Music Converter and Batch Converter both work fine, at least they launch properly.
CD Ripper is the problem: it seems to launch itself but there is no window.
The following may help with diagnostics:
I'm out of ideas now and don't have a working version of the program I paid for. Any ideas on how to get it to work?
Below are a couple of screenshots of what I am seeing on the Start menu and when I hover over the CD Ripper icon.
I downloaded and installed the trial version on my Win 10 PC. It worked fine so I paid for the full version, downloaded it and installed it. This is where the problems began.
Music Converter and Batch Converter both work fine, at least they launch properly.
CD Ripper is the problem: it seems to launch itself but there is no window.
The following may help with diagnostics:
- I wasn't getting any artwork and only one or two metadata providers were enabled. Following advice in another thread I tried running the program as Administrator (no joy) and ended up assuming this was just a limitation of the trial version.
- When installing, before I have even clicked 'Finish' the app launches behind the installer window - not sure if it's always done that but it seems odd.
- I note that in the Start menu the CD Ripper entry is the only one not marked as 'New'.
- I have tried uninstalling and then reinstalling - no success.
- After uninstallation the registry shows quite a lot of entries for the app left behind.
- I tried uninstalling, then reinstalling the trial version, then uninstalling that before re-installing the paid version - no success.
I'm out of ideas now and don't have a working version of the program I paid for. Any ideas on how to get it to work?
Below are a couple of screenshots of what I am seeing on the Start menu and when I hover over the CD Ripper icon.
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