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windows crashes cannot rip or play disk

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  • Lemon1946

    • Sep 2015
    • 8

    windows crashes cannot rip or play disk

    I have been using bBpoweramp on my old computer for quite a while with no problems.

    I have set up a new machine -
    I am running Windows 7 pro 64 bits. I have bought a new copy of bBpoweramp and istalled it on the new machine.

    The drive I am using is a Pioneer BD-RW BDR-206D.

    I am running Windows 7 pro 64 bits.

    The ripper loaded the disk and ran its calibration routine but crashes when I try to play or rip the disk. I am noy dead in the water yet but the old machine id promiced to my son so I will be eventually ripperless unless I can solve the problem with my new computer.
  • mville
    dBpoweramp Guru

    • Dec 2008
    • 4021

    #2
    Re: windows crashes cannot rip or play disk

    Please confirm, exactly what crashes, Windows or CDRipper?

    Can you play the CD in another windows application, e.g. Windows Media Player, without crashing?

    Is the new machine bought off the shelf or did you build it?
    Last edited by mville; September 19, 2015, 11:17 AM.

    Comment

    • Lemon1946

      • Sep 2015
      • 8

      #3
      Re: windows crashes cannot rip or play disk

      The machine was bought all setup with windows 7 installed. All I did was install my cdrom drive instead of the cheap one supplied with the computer. It is the ripper that crashes. I have about an hour ago downloaded Foobar2000 and installed it. I have ripped a cd with it, the same one I tried to rip with the dBaudioamp ripper, and I was successful I tried dBpoweramp again, same results the program crashed. I find this very strange, as I said before I have been using the dBpoweramp ripper for a couple of years now with no problems of any kind on my old computer (built that one myself), running windows 7 home edition the drive in use for most of that time was a plexwriter 48/24/48a I also just lately started to use the pioneer in that machine had no problems using it to play music, can't remember if I used to rip or not .

      Comment

      • mville
        dBpoweramp Guru

        • Dec 2008
        • 4021

        #4
        Re: windows crashes cannot rip or play disk

        So, to confirm, you have a new Windows 7 64-bit PC and have replaced the supplied optical drive with the Pioneer BD-RW BDR-206D drive. Foobar2000 is able to rip the CD whereas dBpoweramp CDRipper crashes?

        Which version of dBpoweramp, which Ripping Method, Burst, Secure or Defective by Design?

        Comment

        • Lemon1946

          • Sep 2015
          • 8

          #5
          Re: windows crashes cannot rip or play disk

          confirmation Foobar2000 is able to rip the CD whereas dBpoweramp CDRipper crashes

          Comment

          • mville
            dBpoweramp Guru

            • Dec 2008
            • 4021

            #6
            Re: windows crashes cannot rip or play disk

            Originally posted by Lemon1946
            confirmation Foobar2000 is able to rip the CD whereas dBpoweramp CDRipper crashes
            Which version of dBpoweramp, which Ripping Method, Burst, Secure or Defective by Design?

            Comment

            • Lemon1946

              • Sep 2015
              • 8

              #7
              Re: windows crashes cannot rip or play disk

              I can't find the version number, where is it to be found?
              Here is the email I received when I purchased my copy.

              "Your dBpoweramp Reference R15 - Single [Windows only] Order Details

              Replies to this email address are not monitored


              On 13/9/2015 you purchased dBpoweramp Reference R15 - Single [Windows only] costing $39.00 (USD).

              Download your software

              This download link stays active, it can be used to reinstall or upgrade to a later version in the future Download dBpoweramp Reference R15 - Single [Windows only]
              Last edited by Lemon1946; September 19, 2015, 02:48 PM.

              Comment

              • mville
                dBpoweramp Guru

                • Dec 2008
                • 4021

                #8
                Re: windows crashes cannot rip or play disk

                Originally posted by Lemon1946
                I can't find the version number, where is it to be found?
                Run Configure dBpoweramp (should be a shortcut on the desktop).

                In CDRipper have you configured the Pioneer BD-RW BDR-206D drive and which Ripping Method have you set in CDRipper options, Burst, Secure or Defective by Design?

                Comment

                • mville
                  dBpoweramp Guru

                  • Dec 2008
                  • 4021

                  #9
                  Re: windows crashes cannot rip or play disk

                  I suggest you edit your previous message immediately and remove all info regarding your order, especially the order no.

                  Comment

                  • Lemon1946

                    • Sep 2015
                    • 8

                    #10
                    Re: windows crashes cannot rip or play disk

                    I tried it with both burst and secure. I have never used defective by design never needed it so I didn't try it.

                    Comment

                    • mville
                      dBpoweramp Guru

                      • Dec 2008
                      • 4021

                      #11
                      Re: windows crashes cannot rip or play disk

                      Originally posted by Lemon1946
                      I tried it with both burst and secure. I have never used defective by design never needed it so I didn't try it.
                      I think you'll need Spoon to help here as there seems to be a compatibility issue with CDRipper and the Pioneer BD-RW BDR-206D drive.

                      One last thing I can suggest is to check you have the latest firmware for the Pioneer BD-RW BDR-206D drive.

                      Sorry, I can't help further.
                      Last edited by mville; September 19, 2015, 03:00 PM.

                      Comment

                      • Lemon1946

                        • Sep 2015
                        • 8

                        #12
                        Re: windows crashes cannot rip or play disk

                        Downloaded the firmware updater - It says I have the latest version 1.56, no update was performed.

                        Click image for larger version

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                        Last edited by Lemon1946; September 19, 2015, 03:18 PM.

                        Comment

                        • Spoon
                          Administrator
                          • Apr 2002
                          • 44583

                          #13
                          Re: windows crashes cannot rip or play disk

                          Try CD Ripper >> Options >> Communication

                          set to Windows Built in.
                          Spoon
                          www.dbpoweramp.com

                          Comment

                          • Lemon1946

                            • Sep 2015
                            • 8

                            #14
                            Re: windows crashes cannot rip or play disk

                            Which choice see picture

                            Click image for larger version

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                            Comment

                            • Spoon
                              Administrator
                              • Apr 2002
                              • 44583

                              #15
                              Re: windows crashes cannot rip or play disk

                              Windows Internal
                              Spoon
                              www.dbpoweramp.com

                              Comment

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