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Freezes while contacting AccurateRip

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  • SpaceTime

    • Aug 2012
    • 12

    Freezes while contacting AccurateRip

    I have disabled all of the query databases and the software still freezes. It has worked fine for two years.
    I can't find a solution to this. I have also re-installed the software. It won't freeze if there is no disk in the drive. Will not rip.
    Thank you for any help.
  • Spoon
    Administrator
    • Apr 2002
    • 44582

    #2
    Re: Freezes while contacting AccurateRip

    Are you connected to the internet? what about security software blocking AccurateRip?
    Spoon
    www.dbpoweramp.com

    Comment

    • SpaceTime

      • Aug 2012
      • 12

      #3
      Re: Freezes while contacting AccurateRip

      Yes I have a internet connection. I am using Avast anti-virus which has not caused a problem before.

      Comment

      • Spoon
        Administrator
        • Apr 2002
        • 44582

        #4
        Re: Freezes while contacting AccurateRip

        Try disabling it as a test, then see if Accuraterip can be reached.
        Spoon
        www.dbpoweramp.com

        Comment

        • SpaceTime

          • Aug 2012
          • 12

          #5
          Re: Freezes while contacting AccurateRip

          I'm sorry to report that that didn't work.

          Comment

          • Spoon
            Administrator
            • Apr 2002
            • 44582

            #6
            Re: Freezes while contacting AccurateRip

            You are able to browse www.accuraterip.com from your computer?
            Spoon
            www.dbpoweramp.com

            Comment

            • SpaceTime

              • Aug 2012
              • 12

              #7
              Re: Freezes while contacting AccurateRip

              Yes

              Comment

              • Spoon
                Administrator
                • Apr 2002
                • 44582

                #8
                Re: Freezes while contacting AccurateRip

                Try a full clear (of settings also) and reinstall:

                ...also how to do a full reset of dBpoweramp? (if dBpoweramp crashes for some reason) Where does dBpoweramp save its files / settings? It is installed to c:\Program Files\Illustrate\dBpoweramp or c:\Program Files (x86)\Illustrate\dBpoweramp The 64 bit version of dBpoweramp is installed to: c:\Program Files\dBpoweramp It
                Spoon
                www.dbpoweramp.com

                Comment

                • SpaceTime

                  • Aug 2012
                  • 12

                  #9
                  Re: Freezes while contacting AccurateRip

                  I ran the reset utility and un-installed all of dbpoweramp using Revo un-installer, which removed all traces.
                  I then ran dMC-R14.2-Ref-Registered.exe

                  Still having the same problem.

                  Comment

                  • Spoon
                    Administrator
                    • Apr 2002
                    • 44582

                    #10
                    Re: Freezes while contacting AccurateRip

                    All you see is the 'Contacting AccurateRip' small Window on the screen, and it stays on the screen forever?
                    Spoon
                    www.dbpoweramp.com

                    Comment

                    • SpaceTime

                      • Aug 2012
                      • 12

                      #11
                      Re: Freezes while contacting AccurateRip

                      Yes, and even after I force the non-responsive program to close.

                      Comment

                      • dbfan
                        dBpoweramp Guru

                        • Jan 2011
                        • 937

                        #12
                        Re: Freezes while contacting AccurateRip

                        Something is stopping networking at a low level, our network code has a timeout so after 60 seconds it would self close, if no response from accuraterip.com

                        Especially if you cannot end task the program, that means even windows cannot stop the network access which has blocked.

                        Comment

                        • SpaceTime

                          • Aug 2012
                          • 12

                          #13
                          Re: Freezes while contacting AccurateRip

                          Any more suggestions at this point? Other media players are accessing the freedb normally.

                          Comment

                          • Spoon
                            Administrator
                            • Apr 2002
                            • 44582

                            #14
                            Re: Freezes while contacting AccurateRip

                            You could disable accuraterip (options menu) as a test, and see if the metadata populates.
                            Spoon
                            www.dbpoweramp.com

                            Comment

                            • SpaceTime

                              • Aug 2012
                              • 12

                              #15
                              Re: Freezes while contacting AccurateRip

                              The tracks will now populate the list (as track 1, no name), but the program hangs (not responding) when accessing the metadata. No Accuraterip window this time.

                              Comment

                              Working...

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