CD ripper has stopped working

[SusieQ]

Last year purchased dBpoweramp and started ripping to a Synology NAS without problem. This month we upgraded to a Music Vault Diamond and have just started to rip, the Music Vault came with dBPowerAmp preloaded so I just had to turn it on and start ripping. The first CD worked the next 2 it would open briefly, show the tracs, no meta date then a window would open and state "CD ripper has stopped working" the windows would look for a solution but never finds one. I then tried another CD ripped OK, then the next one it would shut down. The same CD I can load without difficulty on my other desktop computer to a music file. Is it something in the recent version in the Music Vault that could be a problem?

Thanks, SusieQ:

[Spoon]

Re: CD ripper has stopped working

I have never heard of a "Music Vault Diamond", can you point a link to the commercial site?

We have never heard that it is supplied with dBpoweramp.

[SusieQ]

Re: CD ripper has stopped working

The Music Vault Diamond is a computer music server by Sound Science in Colorado, reviewed in Absolute Sound and What's Best Forum. Link [URL="http://www.musicvaultcat.com There are different versions MV Pearl, MV Emerald, all with different storage, outlet etc. This music server is conected to a DAC then out to your speakers. The server allows the storage and back up of 2 Terabites, the company installs dBpoweramp, and JRiver media for play back. Basically it's strip down computer just used for music.
Hope that helps, the web site is somewhat sparse in a lot of detail, but has a good product.
Cheers SusieQ

[Spoon]

Re: CD ripper has stopped working

Normally we would recommend:

http://forum.dbpoweramp.com/showthread.php?13285-Totally-Clearing-dBpoweramp-from-the-System

Clear, reinstall and rip a few discs on the default settings, then start reenabling advanced options, such as c2 pointers, one at a time, testing ripping after each option.

[SusieQ]

Re: CD ripper has stopped working

Thanks Spoon, I tried your suggestion, no go, after the 'clear' I put a CD in to rip - same thing happens CDRipper stops working, it identifies the number of tracks then shuts down. I tried re-installing dB, same problem, because I can rip these same CD's on my other computer without difficulty, I was wondering if it has to do with the CD driver - in the Music Vault it is a Plextor 8320SA.

Cheers, SusieQ

[SusieQ]

Re: CD ripper has stopped working

Here is a little more info, for the problem of CD ripper. When we purchased the Music Vault we had JRiver installed for the play back ability, but what I didn't know at the time was if will also rip CD's. So the manufacturer of the MV suggested trying the JRiver for ripping, mostly to see if it was a problem with the Plextor drive. Well they all rip perfectly, so now I can rip, but doesn't answer the problem with the dBPoweramp. Would prefer dB, but might not have a choice.
Just is just more info for you to chew on.
Cheers.

[Spoon]

Re: CD ripper has stopped working

You are using R14.2 of dBpoweramp?

[SusieQ]

Re: CD ripper has stopped working

Yes.

[dbfan]

Re: CD ripper has stopped working

Enable the debug option, open dbpoweramp configuration >> music converter.

Then start cd ripper, when it crashes post the log please (it will automatically show in notepad)

[SusieQ]

Re: CD ripper has stopped working

The note pad, showed DBG563E.tmp in the top bar - nothing actually written in the 'notepad' itself.

[SusieQ]

Re: CD ripper has stopped working

Spoon
Here is what the Notepad said:

Using SCSI PassThrough [clCDDA::SetCommunication]
->-> [frmMain::RefreshTrackListing]
Quitting Meta Thread: Quit
->-> [clCDDA::ReturnDriveList]
Got drive C:\ ** not CD Rom, type: 3 [cddaSCSIPassTru::FillDriveList]
Got drive D:\ CD ROM [cddaSCSIPassTru::FillDriveList]
Got drive E:\ ** not CD Rom, type: 3 [cddaSCSIPassTru::FillDriveList]
<-<- [clCDDA::ReturnDriveList]
->-> [clCDDA::ReadTOC]
LBA FirstIndex: 0 last Index: 0
Type: Audio Track 0 LBA Address: 0
MSF FirstIndex: 0 last Index: 0
Type: Audio Track 0 MSF: 0/0/0
<-<- [clCDDA::ReadTOC]
<-<- [frmMain::RefreshTrackListing]
->-> [frmMain::RefreshTrackListing]
Quitting Meta Thread: Quit
->-> [clCDDA::ReadTOC]
LBA FirstIndex: 1 last Index: 9
Type: Audio Track 1 LBA Address: 0 Length: 00:06:46.133
Type: Audio Track 2 LBA Address: 30460 Length: 00:06:12.867
Type: Audio Track 3 LBA Address: 58425 Length: 00:06:32.000
Type: Audio Track 4 LBA Address: 87825 Length: 00:06:09.000
Type: Audio Track 5 LBA Address: 115500 Length: 00:06:19.000
Type: Audio Track 6 LBA Address: 143925 Length: 00:08:31.000
Type: Audio Track 7 LBA Address: 182250 Length: 00:08:00.960
Type: Audio Track 8 LBA Address: 218322 Length: 00:06:11.040
Type: Audio Track 9 LBA Address: 246150 Length: 00:05:25.693
Type: Lead Out LBA Address: 270577
MSF FirstIndex: 1 last Index: 9
Type: Audio Track 1 MSF: 0/2/0 Length: 00:06:46.133
Type: Audio Track 2 MSF: 6/48/10 Length: 00:06:12.867
Type: Audio Track 3 MSF: 13/1/0 Length: 00:06:32.000
Type: Audio Track 4 MSF: 19/33/0 Length: 00:06:09.000
Type: Audio Track 5 MSF: 25/42/0 Length: 00:06:19.000
Type: Audio Track 6 MSF: 32/1/0 Length: 00:08:31.000
Type: Audio Track 7 MSF: 40/32/0 Length: 00:08:00.960
Type: Audio Track 8 MSF: 48/32/72 Length: 00:06:11.040
Type: Audio Track 9 MSF: 54/44/0 Length: 00:05:25.693
Type: Lead Out MSF: 60/9/52
<-<- [clCDDA::ReadTOC]
->-> [frmMain::GetMeta]
->-> [clMetaData::GetMetaData]
->-> [clMetadBCache::GetMetaData]
<-<- [clMetadBCache::GetMetaData]
<-<- [clMetaData::GetMetaData]
->-> [frmMain::MetaDataGot]
Meta Instant Get Pass
<-<- [frmMain::MetaDataGot]
Creating Meta Thread
<-<- [frmMain::GetMeta]
->-> [clMetaData::GetMetaData]
->-> [clMetaData::GetIntelMetaData]
<-<- [frmMain::RefreshTrackListing]

[Spoon]

Re: CD ripper has stopped working

Start with no CD in the drive and try disabling all the metadata providers, then enable just freedb, if that works keep enabling one at a time until you find what is causing the crash (likely to be AMG).

[SusieQ]

Re: CD ripper has stopped working

You were absolutely right, it was the AMG - so I have just left it disabled, the other sources seem to be enough. Occationally I am missing album art, on some the 2 CD classical issues, however all the other info is there so this a very minor issue, l would think not even related to dBpoweramp at all.
Thanks for your time on this issue. Only 1600 more CD's to go!
Cheers, SusieQ::