is AccurateRip offline?

[sanggarra]

Re: is AccurateRip offline?

We did not do anything, it is likely a miss-configured router somewhere between the USA and the UK.

Gotcha, thanks getting it corrected.

[Spoon]

Re: is AccurateRip offline?

We did not do anything, it is likely a miss-configured router somewhere between the USA and the UK.

[sanggarra]

Re: is AccurateRip offline?

FWIW, I'm located in the United States and yesterday both accuraterip and this website were down for me and today things seem to be working normally. Thanks for all the efforts to get things running properly!

Spoon,
I am happy to report it is now working for me too.

Thanks for getting this resolved.

May we know what was the issue and fix? For the benefit of documentation in this thread of this issue.

Thank you so much again!

S

[Flex]

Re: is AccurateRip offline?

FWIW, I'm located in the United States and yesterday both accuraterip and this website were down for me and today things seem to be working normally. Thanks for all the efforts to get things running properly!

[Dat Ei]

Re: is AccurateRip offline?

I'm in Germany and could access dbpoweramp as well as accuraterip. Usually the routing goes over Frankfurt.

Dat Ei

[Spoon]

Re: is AccurateRip offline?

The datacenter have responded, the trace root gets no where near the datacenter, it seems to stop in Europe (Germany), the datacenter is in the UK.

Perhaps use a VPN (such as nordvpn) this would bypass your local ISP.

[Spoon]

Re: is AccurateRip offline?

We have asked our datacenter to look into this.

[Dat Ei]

Re: is AccurateRip offline?

From my point of view and my tracert results it is a bigger problem in the routing and the internet infrastructure so that you are not routed to the network of the UK based m247 network, where the servers are hosted.


Dat Ei

[sanggarra]

Re: is AccurateRip offline?

Open a command prompt (start key and type cmd.exe)

ping accuraterip.com

if that works (gets a reply):

tracert accuraterip.com

Hi, Spoon. Thank you so much for responding to my call for help.
As requested, ping and tracert for both accuraterip.com and dbpoweramp.com:

Pinging accuraterip.com [89.238.133.247] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 89.238.133.247:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\WINDOWS\system32>tracert accuraterip.com

Tracing route to accuraterip.com [89.238.133.247]
over a maximum of 30 hops:

1 2 ms 3 ms 2 ms 192.168.0.1
2 12 ms 11 ms 10 ms 96.120.88.189
3 11 ms 11 ms 10 ms po-301-1204-rur02.fremontcev2.ca.sfba.comcast.net [68.87.197.153]
4 11 ms 10 ms 10 ms po-2-rur01.fremontcev2.ca.sfba.comcast.net [162.151.86.221]
5 14 ms 13 ms 14 ms be-234-rar01.santaclara.ca.sfba.comcast.net [162.151.79.9]
6 17 ms 14 ms 12 ms be-39931-cs03.sunnyvale.ca.ibone.comcast.net [96.110.41.121]
7 15 ms 13 ms 13 ms be-3302-pe02.529bryant.ca.ibone.comcast.net [96.110.41.218]
8 17 ms 16 ms 12 ms 50.248.118.238
9 13 ms 15 ms 13 ms be2430.ccr22.sfo01.atlas.cogentco.com [154.54.88.185]
10 39 ms 39 ms 38 ms be3110.ccr32.slc01.atlas.cogentco.com [154.54.44.142]
11 38 ms 39 ms 38 ms be3038.ccr22.den01.atlas.cogentco.com [154.54.42.98]
12 55 ms 55 ms 55 ms be3036.ccr22.mci01.atlas.cogentco.com [154.54.31.90]
13 60 ms 70 ms 63 ms be2832.ccr42.ord01.atlas.cogentco.com [154.54.44.170]
14 67 ms 68 ms 67 ms be2718.ccr22.cle04.atlas.cogentco.com [154.54.7.130]
15 73 ms 73 ms 73 ms be2994.ccr32.yyz02.atlas.cogentco.com [154.54.31.234]
16 88 ms 93 ms 87 ms be3260.ccr22.ymq01.atlas.cogentco.com [154.54.42.90]
17 152 ms 151 ms 151 ms be3043.ccr22.lpl01.atlas.cogentco.com [154.54.44.165]
18 154 ms 152 ms 152 ms be2191.ccr21.man01.atlas.cogentco.com [130.117.49.50]
19 152 ms 151 ms 151 ms be2310.rcr61.b037783-0.man01.atlas.cogentco.com [154.54.61.190]
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * *
Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\WINDOWS\system32>ping dbpoweramp.com

Pinging dbpoweramp.com [89.238.182.185] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 89.238.182.185:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\WINDOWS\system32>tracert www.dbpoweramp.com

Tracing route to www.dbpoweramp.com [89.238.182.185]
over a maximum of 30 hops:

1 2 ms 2 ms 3 ms 192.168.0.1
2 10 ms 17 ms 10 ms 96.120.88.189
3 17 ms 11 ms 14 ms po-301-1204-rur02.fremontcev2.ca.sfba.comcast.net [68.87.197.153]
4 24 ms 11 ms 10 ms po-2-rur01.fremontcev2.ca.sfba.comcast.net [162.151.86.221]
5 12 ms 11 ms 11 ms be-234-rar01.santaclara.ca.sfba.comcast.net [162.151.79.9]
6 12 ms 12 ms 12 ms be-39931-cs03.sunnyvale.ca.ibone.comcast.net [96.110.41.121]
7 13 ms 14 ms 13 ms be-3311-pe11.529bryant.ca.ibone.comcast.net [96.110.33.90]
8 13 ms 12 ms 12 ms 50.208.233.210
9 79 ms 82 ms 79 ms nyk-bb1-link.ip.twelve99.net [62.115.118.120]
10 151 ms * 148 ms ldn-bb4-link.ip.twelve99.net [62.115.112.245]
11 150 ms 150 ms 151 ms ldn-b1-link.ip.twelve99.net [62.115.143.27]
12 161 ms 164 ms 168 ms m247-ic313694-ldn-b1.ip.twelve99-cust.net [213.248.104.150]
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.

Looking forward to your response, thank you again. Much appreciated.

[Spoon]

Re: is AccurateRip offline?

Open a command prompt (start key and type cmd.exe)

ping accuraterip.com

if that works (gets a reply):

tracert accuraterip.com

[sanggarra]

Re: is AccurateRip offline?

We have not fixed it, the issue seems to be one of routing issues which effect some people some of the time.

Seems this was the same problem as some who experienced this back then as confirmed by Spoon at the time. It affects some users. I hope Spoon see this and help investigate if the same issue is happening again.

My Public IPv4 is: 24.6.75.132
My Public IPv6 is: Not Detected
My IP Location is: Fremont, CA US
ISP: Comcast Cable Communications LLC

[sanggarra]

Re: is AccurateRip offline?

So, I got an Audio CD from my colleague and could test it successfully with CD Ripper. CD Ripper showed the metadata as well as the presence in the accurate rip database.


Dat Ei

Thank you for trying it out on your end.
I know since both sites are accessible using my mobile data network, they are not down.
The question is why aren't they accessible on my home network using Google/Clodflare DNS. :(
And I was able to without issues until recently. There's no system or settings changed.

[Dat Ei]

Re: is AccurateRip offline?

So, I got an Audio CD from my colleague and could test it successfully with CD Ripper. CD Ripper showed the metadata as well as the presence in the accurate rip database.


Dat Ei

[Dat Ei]

Re: is AccurateRip offline?

At the moment I'm in my office and have no Audio CD at hand. I try to ask a colleague for an Audio CD. May it is only the accurate rip service which is down.


Dat Ei

[Dat Ei]

Re: is AccurateRip offline?

No, I' not on a mobile data network. Can you access 89.238.182.185?

Dat Ei