Constantly Retrying CD

[bjast]

I'm brand new to dbpoweramp. Have found it very useful, but I have an issues where the program constantly cycles the CD mechanism - like it's reminding me to enter another CD. Sometime it will do this up to 10 times - that becomes irritating. This happens just after it has ripped a CD, and makes it almost impossible to read the information sheet generated by the previous rip.

Is there some way to tell the program when I want to load another CD, instead of it insisting I load another CD?

If not, is there some way to get it to stop repeatedly cycling the CD drive?

[Spoon]

Re: Constantly Retrying CD

You are using the normal CD Ripper or Batch Ripper?

[bjast]

Re: Constantly Retrying CD

As far as I can tell I'm using CD Riper - at least that's what it say at the top of the window bar.

[Spoon]

Re: Constantly Retrying CD

>where the program constantly cycles the CD mechanism

describe this, is the drive a slot loader?

[bjast]

Re: Constantly Retrying CD

Yes, it is a slot loader - on a laptop.

[Spoon]

Re: Constantly Retrying CD

Make sure you have the auto eject option unchecked.

[bjast]

Re: Constantly Retrying CD

Thanks.

I do have the have the auto eject option unchecked.

Hmm

[bjast]

Re: Constantly Retrying CD

In addition to the multiple cycling of the drive requesting another CD, I also notice that the dialog for the disc drive stays on the screen - the one with the Retry button - so that I cannot completely see the log of the previous CD's rip results.

That doesn't seem right ...

[bjast]

Re: Constantly Retrying CD

Q. Has anyone heard of this happening before?

Q. Does anyone have any idea how to fit it?

It seems like a 'bug' but being new to dbpoweramp I haven't found anyway to get technical support, other than through this forum.

Is there a more direct way of getting technical support for dbpoweramp?

Thanks

[Spoon]

Re: Constantly Retrying CD

>the one with the Retry button - so that I cannot completely see the log of the previous
>CD's rip results.

If the option to eject the CD is unchecked, then after ripping the log should not be obstructed on screen, as there would be no insert disc dialog.

[bjast]

Re: Constantly Retrying CD

You are correct. Now that issue is resolved, but the dbpoweramp continues to cycle the drive up to 10 times, while requesting another disc.

How does a person get tech support for dbpoweramp?

[Spoon]

Re: Constantly Retrying CD

Support is provided here on the forum. dBpoweramp polls the drive to see if a disc is loaded, but this action should never set the drive to try to load the CD, unless the CD drive had a poor firmware (I have a slot loader on my laptop, it does not try to load or eject constantly).

[bjast]

Re: Constantly Retrying CD

Hi Spoon & Others:

I have yet to resolve this issue. It does not happen when I eject CDs from Window's Media Player. I also notice that this recycling attempt to load another CD - 10 times - takes place prior to the results dialog appearing from the previous rip. During this time to hour glass is showing in dbpoweramp, and it remains there until all 10 attempts have been made. Only then is the results dialog displayed.

I should mention that I am running dbpoweramp via Parallels Desktop for the Mac.

[Spoon]

Re: Constantly Retrying CD

Clear dBpoweramp:

http://forum.dbpoweramp.com/showthread.php?t=13285

Then reinstall and try on the default settings, to see if it does the 10 attempts.

[bjast]

Re: Constantly Retrying CD

Thanks for the suggestion, Spoon.

After reading the link you sent me, I'm not clear about hope much deleting of dBpoweramp I have to do, and how much is handled by the utility that I'm supposed to run from the Internet.

"We have created a utility to wipe dBpoweramp from these areas:"

Does this utility entirely clear dBpoweramp, or do I have to manually delete the files mentioned at the top of the page:

"Where does dBpoweramp save its files / settings?
It is installed to Program Files\Illustrate\dBpoweramp
It writes large settings as files to: Application Data\dBpoweramp"