"dBpoweramp Batch Converter Has Stopped Working" message

[Rick2278]

Hi,
I purchased and installed dBP 64Bit v15.3 with DSP Effects Release 11 yesterday.

My system: Windows 7 Ultimate

Everytime I try using the Batch Converter, I get a Pop Up Message saying: "dBpoweramp Batch Converter Has Stopped Working".

Detail error message says:
Problem signature:
Problem Event Name: APPCRASH
Application Name: DMCFileSelector.exe
Application Version: 15.3.0.2
Application Time Stamp:555c6b71
Fault Module Name: mp3.dll
Fault Module Version: 15.3.0.2
Fault Module Timestamp: 555c907a
Exception Code: c000001d
Exception Offset: 000000000007ec41
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Info 1: 884b
Additional Info 2 : 884b5e6ccf4d4891b72da3a50c1
Additional Info 3: 692a
Additional Info 4: 692aefa0b24bf92ebada2a7cc720d21
Additional Info 5: 692a
Additional Info 6: 692aefa0b24bf92e9bada2a7cc720d21

I am not computer savvy and unistalled and re-installed twice. No success.

Please help me! I desperately want this software to work!

Thanks in advance!!

[mville]

Re: "dBpoweramp Batch Converter Has Stopped Working" message

Please can you confirm, is your Windows 7 Ultimate, 32-bit or 64-bit and did you install it to the default location?

What anti-virus/security software are you running, if any?

[Spoon]

Re: "dBpoweramp Batch Converter Has Stopped Working" message

Your run batch converter and not even do anything and it crashes?

[Rick2278]

Re: "dBpoweramp Batch Converter Has Stopped Working" message

Thank you.

Windows 7 Ultimate, 64 Bit.
Installed by the company to C drive
McAfee Anti Virus

[Rick2278]

Re: "dBpoweramp Batch Converter Has Stopped Working" message

Thanks for the prompt reply.

Batch converter: When I choose which file to load the music from and do so, the message comes up.

The music converter is not working too.....

[mville]

Re: "dBpoweramp Batch Converter Has Stopped Working" message

If you disable McAfee, does Batch Converter still crash?

[Rick2278]

Re: "dBpoweramp Batch Converter Has Stopped Working" message

Please can you confirm, is your Windows 7 Ultimate, 32-bit or 64-bit and did you install it to the default location?

What anti-virus/security software are you running, if any?

Thank you.

Windows 7 Ultimate 64 Bit
Installed to C drive
McAfee Anti Virus

[Rick2278]

Re: "dBpoweramp Batch Converter Has Stopped Working" message

Your run batch converter and not even do anything and it crashes?

Thanks for the prompt reply.

Batch converter: When I choose which file to load the music from and do so, the message comes up.

The music converter is not working too.....

[Rick2278]

Re: "dBpoweramp Batch Converter Has Stopped Working" message

If you disable McAfee, does Batch Converter still crash?

Yes, even after disabling the antivirus and switching off the internet connection,and then installing, it crashes.

[mville]

Re: "dBpoweramp Batch Converter Has Stopped Working" message

Yes, even after disabling the antivirus and switching off the internet connection,and then installing, it crashes.

Do you have all the latest Windows Updates installed?

[Rick2278]

Re: "dBpoweramp Batch Converter Has Stopped Working" message

Do you have all the latest Windows Updates installed?

Yes, I'm pretty sure I do because every few weeks, I get the message saying do not power-off as updates are being installed.

[Spoon]

Re: "dBpoweramp Batch Converter Has Stopped Working" message

You are clicking a folder or a single file? it crashes when you click that, or when you click 'Convert' button?

[mville]

Re: "dBpoweramp Batch Converter Has Stopped Working" message

Yes, I'm pretty sure I do because every few weeks, I get the message saying do not power-off as updates are being installed.

Probably worth running the standard diagnostic checks on your system. Try running the System File Checker tool and Windows 7 Disk Check (chkdsk). To be on the safe side, I would backup beforehand.

[Rick2278]

Re: "dBpoweramp Batch Converter Has Stopped Working" message

You are clicking a folder or a single file? it crashes when you click that, or when you click 'Convert' button?

It crashes irrespective of whether I choose a single song file or a folder. The minute I click on say, E drive, the message appears.

[Rick2278]

Re: "dBpoweramp Batch Converter Has Stopped Working" message

Probably worth running the standard diagnostic checks on your system. Try running the System File Checker tool and Windows 7 Disk Check (chkdsk). To be on the safe side, I would backup beforehand.

Thank you. I will do this today.