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Thread: Encoder Not Found

  1. #1

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    Encoder Not Found

    I was running an older version of dBpoweramp and got the error message "Encoder Not Found". I saw I was running an older version so I just updated to 17.1.
    I still get the same error message and can't figure it out.

    I'm running it on a Mac Mini (Late 2012) with SSD drives and Mojave 10.14.6.

    Any help would be appreciated.

    Thanks.

  2. #2
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    Re: Encoder Not Found

    Which encoder do you have selected? you are ripping a CD?

  3. #3
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    Re: Encoder Not Found

    Also, what is the full error message that is being shown?

  4. #4

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    Re: Encoder Not Found

    Yes, I'm trying to rip a CD.

    There are no encoders showing up.

  5. #5

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    Re: Encoder Not Found

    The full error message is "Encoder Not Found."

  6. #6
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    Re: Encoder Not Found

    Pictures of what your CD Ripper window looks like would be welcome, to be extra sure how it's failing.

    Also, please export a snapshot of your configuration (R17.1: dBpoweramp Advanced Settings, diagnostics tab) and email it to peter@dbpoweramp.com for analysis; since reinstalling dBpoweramp did not resolve it there must be something wrong in its configuration data.

  7. #7

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    Re: Encoder Not Found

    Quote Originally Posted by PeterP View Post
    Pictures of what your CD Ripper window looks like would be welcome, to be extra sure how it's failing.

    Also, please export a snapshot of your configuration (R17.1: dBpoweramp Advanced Settings, diagnostics tab) and email it to peter@dbpoweramp.com for analysis; since reinstalling dBpoweramp did not resolve it there must be something wrong in its configuration data.
    That's just it - I don't see anything in the Encoder part of the window and I don't see a "dBpoweramp Advanced Settings" option
    anywhere. I don't see a "diagnostics tab" either. Email sent.

  8. #8
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    Re: Encoder Not Found

    The diagnostics tab:

    https://www.dbpoweramp.com/Help/dMCOSX/

    Run the main program >> 'Advanced Settings'

    https://www.dbpoweramp.com/Help/dMCOSX/dMCConfig.htm

    There will be a new diagnostics tab.

  9. #9

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    Re: Encoder Not Found

    Quote Originally Posted by Spoon View Post
    The diagnostics tab:

    https://www.dbpoweramp.com/Help/dMCOSX/

    Run the main program >> 'Advanced Settings'

    https://www.dbpoweramp.com/Help/dMCOSX/dMCConfig.htm

    There will be a new diagnostics tab.
    Found it - With your help.

    Config snapshot sent.

  10. #10

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    Re: Encoder Not Found

    Any ideas?

    I emailed you the diagnostics

  11. #11
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    Re: Encoder Not Found

    It seems my email reply didn't come thru?

    It appears that some of your dBpoweramp profile folders cannot be accessed.
    I added specific fixes for this in newly posted dBpoweramp beta-
    https://forum.dbpoweramp.com/showthr...2-for-Mac-beta

    It will now attempt to recover from this automatically and refuse to start up if that fails.

    If problems persist, type these in Mac OS Terminal:
    sudo chown -R "$USER" ~/Library/dBpoweramp
    sudo chmod -R o+rw ~/Library/dBpoweramp

    (sudo will prompt for your password)

    If neither of the above helps, open Finder, go to ~/Library (Cmd+Shift+G), delete "dBpoweramp" folder.

  12. #12

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    Re: Encoder Not Found

    Quote Originally Posted by PeterP View Post
    It seems my email reply didn't come thru?

    It appears that some of your dBpoweramp profile folders cannot be accessed.
    I added specific fixes for this in newly posted dBpoweramp beta-
    https://forum.dbpoweramp.com/showthr...2-for-Mac-beta

    It will now attempt to recover from this automatically and refuse to start up if that fails.

    If problems persist, type these in Mac OS Terminal:
    sudo chown -R "$USER" ~/Library/dBpoweramp
    sudo chmod -R o+rw ~/Library/dBpoweramp

    (sudo will prompt for your password)

    If neither of the above helps, open Finder, go to ~/Library (Cmd+Shift+G), delete "dBpoweramp" folder.
    No, I did not get the email. Sorry.

    I tried the first step and when I launched the new version I got this error message:

    "dBpoweramp installation damaged - please reinstall.

    I will try the second step.

  13. #13

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    Re: Encoder Not Found

    Quote Originally Posted by PeterP View Post
    It seems my email reply didn't come thru?

    It appears that some of your dBpoweramp profile folders cannot be accessed.
    I added specific fixes for this in newly posted dBpoweramp beta-
    https://forum.dbpoweramp.com/showthr...2-for-Mac-beta

    It will now attempt to recover from this automatically and refuse to start up if that fails.

    If problems persist, type these in Mac OS Terminal:
    sudo chown -R "$USER" ~/Library/dBpoweramp
    sudo chmod -R o+rw ~/Library/dBpoweramp

    (sudo will prompt for your password)

    If neither of the above helps, open Finder, go to ~/Library (Cmd+Shift+G), delete "dBpoweramp" folder.
    That fixed it.

    Thank you.

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