Encoder Not Found

[soundone]

I was running an older version of dBpoweramp and got the error message "Encoder Not Found". I saw I was running an older version so I just updated to 17.1.
I still get the same error message and can't figure it out.

I'm running it on a Mac Mini (Late 2012) with SSD drives and Mojave 10.14.6.

Any help would be appreciated.

Thanks.

[Spoon]

Re: Encoder Not Found

Which encoder do you have selected? you are ripping a CD?

[PeterP]

Re: Encoder Not Found

Also, what is the full error message that is being shown?

[soundone]

Re: Encoder Not Found

Yes, I'm trying to rip a CD.

There are no encoders showing up.

[soundone]

Re: Encoder Not Found

The full error message is "Encoder Not Found."

[PeterP]

Re: Encoder Not Found

Pictures of what your CD Ripper window looks like would be welcome, to be extra sure how it's failing.

Also, please export a snapshot of your configuration (R17.1: dBpoweramp Advanced Settings, diagnostics tab) and email it to peter@dbpoweramp.com for analysis; since reinstalling dBpoweramp did not resolve it there must be something wrong in its configuration data.

[soundone]

Re: Encoder Not Found

Pictures of what your CD Ripper window looks like would be welcome, to be extra sure how it's failing.

Also, please export a snapshot of your configuration (R17.1: dBpoweramp Advanced Settings, diagnostics tab) and email it to peter@dbpoweramp.com for analysis; since reinstalling dBpoweramp did not resolve it there must be something wrong in its configuration data.

That's just it - I don't see anything in the Encoder part of the window and I don't see a "dBpoweramp Advanced Settings" option
anywhere. I don't see a "diagnostics tab" either. Email sent.

[Spoon]

Re: Encoder Not Found

The diagnostics tab:

https://www.dbpoweramp.com/Help/dMCOSX/

Run the main program >> 'Advanced Settings'

https://www.dbpoweramp.com/Help/dMCOSX/dMCConfig.htm

There will be a new diagnostics tab.

[soundone]

Re: Encoder Not Found

The diagnostics tab:

https://www.dbpoweramp.com/Help/dMCOSX/

Run the main program >> 'Advanced Settings'

https://www.dbpoweramp.com/Help/dMCOSX/dMCConfig.htm

There will be a new diagnostics tab.

Found it - With your help.

Config snapshot sent.

[soundone]

Re: Encoder Not Found

Any ideas?

I emailed you the diagnostics

[PeterP]

Re: Encoder Not Found

It seems my email reply didn't come thru?

It appears that some of your dBpoweramp profile folders cannot be accessed.
I added specific fixes for this in newly posted dBpoweramp beta-

https://forum.dbpoweramp.com/showthread.php?45470-dBpoweramp-R17-2-for-Mac-beta

It will now attempt to recover from this automatically and refuse to start up if that fails.

If problems persist, type these in Mac OS Terminal:
sudo chown -R "$USER" ~/Library/dBpoweramp
sudo chmod -R o+rw ~/Library/dBpoweramp
(sudo will prompt for your password)

If neither of the above helps, open Finder, go to ~/Library (Cmd+Shift+G), delete "dBpoweramp" folder.

[soundone]

Re: Encoder Not Found

It seems my email reply didn't come thru?

It appears that some of your dBpoweramp profile folders cannot be accessed.
I added specific fixes for this in newly posted dBpoweramp beta-

https://forum.dbpoweramp.com/showthread.php?45470-dBpoweramp-R17-2-for-Mac-beta

It will now attempt to recover from this automatically and refuse to start up if that fails.

If problems persist, type these in Mac OS Terminal:
sudo chown -R "$USER" ~/Library/dBpoweramp
sudo chmod -R o+rw ~/Library/dBpoweramp
(sudo will prompt for your password)

If neither of the above helps, open Finder, go to ~/Library (Cmd+Shift+G), delete "dBpoweramp" folder.

No, I did not get the email. Sorry.

I tried the first step and when I launched the new version I got this error message:

"dBpoweramp installation damaged - please reinstall.

I will try the second step.

[soundone]

Re: Encoder Not Found

It seems my email reply didn't come thru?

It appears that some of your dBpoweramp profile folders cannot be accessed.
I added specific fixes for this in newly posted dBpoweramp beta-

https://forum.dbpoweramp.com/showthread.php?45470-dBpoweramp-R17-2-for-Mac-beta

It will now attempt to recover from this automatically and refuse to start up if that fails.

If problems persist, type these in Mac OS Terminal:
sudo chown -R "$USER" ~/Library/dBpoweramp
sudo chmod -R o+rw ~/Library/dBpoweramp
(sudo will prompt for your password)

If neither of the above helps, open Finder, go to ~/Library (Cmd+Shift+G), delete "dBpoweramp" folder.

That fixed it.

Thank you.