title
Products            Buy            Support Forum            Professional            About            Codec Central
 
Results 1 to 4 of 4

Thread: Display issues on 4k Win10 Pro computer - fields and drop-downs chopped

  1. #1

    Join Date
    Jun 2020
    Posts
    1

    Display issues on 4k Win10 Pro computer - fields and drop-downs chopped

    Attention guys and gals at dbPoweramp, I shouldn't have to post to the forum to get tech support for something I spent my hard earned cash on.

    Having said that, I sincerely hope I hear from an employee of the company who is well versed in tech support for the product you sold me.

    Or someone who had to deal with this before I did. If you have a fix to offer I will be truly grateful.

    I have display issues I did not have when I used the trial. Here is a pic. And before you ask... no I will not change my screen resolution to get rid of the issue, if that's even possible.

    I would think during programming and interface design that you would be testing for this issue.

    Here is a pic. Please fix. ( I was going to use the email address on the site but it says its for non-technical issues)

    dbPoweramp Music Converter Display issues - drop down list boxes.jpg

    Best regards,

    James

  2. #2
    Administrator
    Join Date
    Apr 2002
    Posts
    40,384

    Re: Display issues on 4k Win10 Pro computer - fields and drop-downs chopped

    You are running R16, the issue is not with R16 but with the WMA codec which was a 2nd download and had not been updated. The issue was resolved in R17 as these codecs are now included as standard in the install see:


  3. #3
    dBpoweramp Guru
    Join Date
    Dec 2008
    Location
    London, UK
    Posts
    3,721

    Re: Display issues on 4k Win10 Pro computer - fields and drop-downs chopped

    Quote Originally Posted by Broon View Post
    I shouldn't have to post to the forum to get tech support for something I spent my hard earned cash on.
    What else would you suggest?


    IMO, a support forum is an excellent tool and resource for end users as most problems are not unique. Sharing issues benefits others and is often much quicker than waiting days for a 1-to-1 support technician and a resolution.

  4. #4
    Administrator
    Join Date
    Apr 2002
    Posts
    40,384

    Re: Display issues on 4k Win10 Pro computer - fields and drop-downs chopped

    ...and for the record, if you wanted tech support (phone) from Microsoft you would be charged around $150 for a support incident...

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •