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Thread: Meta data only retrieved from GD3 no ablum art

  1. #1

    Meta data only retrieved from GD3 no ablum art

    I'm having a problem with the meta data with R16.6 in Windows 10

    When I retrieve meta data only data from GD3 makes it through. I've tested individually with a CD that I know worked in the past and only GD3 works. I also don't get any album art.
    I've uninstalled and reinstalled and it still isn't working.

    I'm using windows defender firewall but I can't see the an app that I should let through.
    Any ideas of what else I can try?

  2. #2
    Administrator
    Join Date
    Apr 2002
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    40,610

    Re: Meta data only retrieved from GD3 no ablum art

    Try a different CD to be sure.

  3. #3

    Re: Meta data only retrieved from GD3 no ablum art

    Thanks for the reply
    I already tried with a couple of CDs that worked before. I have the same issue.

  4. #4
    Administrator
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    Re: Meta data only retrieved from GD3 no ablum art

    If you look at dbpoweramp control centre it says Reference registered?

  5. #5

    Re: Meta data only retrieved from GD3 no ablum art

    Fully registered, no restrictions

    In advanced settings access to the internet is checked.

  6. #6
    Administrator
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    Apr 2002
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    Re: Meta data only retrieved from GD3 no ablum art

    Try starting your Windows in Safe Mode (with Networking), right click on CD Ripper (or dBpoweramp Control Centre) >> run as Administrator

  7. #7

    Join Date
    Mar 2020
    Posts
    4

    Re: Meta data only retrieved from GD3 no ablum art

    I am having a similar problem. No artwork appearing. It always did and now it is blank and says no artwork found. I have tried CDs that worked in the past and now they don't.
    I even purchased the latest version today and that does exactly the same. There must be something wrong at DBs end!

  8. #8
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    Re: Meta data only retrieved from GD3 no ablum art

    If you insert a popular CD then click on refresh (two blue arrows on tool bar), then click the review metadata icon (red icon) all 4 providers are filled?

  9. #9

    Join Date
    Mar 2020
    Posts
    4

    Re: Meta data only retrieved from GD3 no ablum art

    It appears to be working OK for lots of discs. There are still a lot of discs that are not showing artwork which I would expect to appear. For example "NOW that's what I call Music 104".

  10. #10
    Administrator
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    40,610

    Re: Meta data only retrieved from GD3 no ablum art

    That is a relatively new release and typically artwork can take a few weeks to appear, however if you click the album art section to manually search for the image.

  11. #11

    Join Date
    Feb 2013
    Posts
    5

    Re: Meta data only retrieved from GD3 no ablum art

    I'm having the same problem with three recent CD's. No meta data or album art for any of them. I also tried with a CD purchased in February 2020. Album art did not automatically appear. I had to right click the ellipse and choose from the internet.

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