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Thread: Freezes while contacting AccurateRip

  1. #1

    Join Date
    Aug 2012
    Posts
    12

    Freezes while contacting AccurateRip

    I have disabled all of the query databases and the software still freezes. It has worked fine for two years.
    I can't find a solution to this. I have also re-installed the software. It won't freeze if there is no disk in the drive. Will not rip.
    Thank you for any help.

  2. #2
    Administrator
    Join Date
    Apr 2002
    Posts
    40,240

    Re: Freezes while contacting AccurateRip

    Are you connected to the internet? what about security software blocking AccurateRip?

  3. #3

    Join Date
    Aug 2012
    Posts
    12

    Re: Freezes while contacting AccurateRip

    Yes I have a internet connection. I am using Avast anti-virus which has not caused a problem before.

  4. #4
    Administrator
    Join Date
    Apr 2002
    Posts
    40,240

    Re: Freezes while contacting AccurateRip

    Try disabling it as a test, then see if Accuraterip can be reached.

  5. #5

    Join Date
    Aug 2012
    Posts
    12

    Re: Freezes while contacting AccurateRip

    I'm sorry to report that that didn't work.

  6. #6
    Administrator
    Join Date
    Apr 2002
    Posts
    40,240

    Re: Freezes while contacting AccurateRip

    You are able to browse www.accuraterip.com from your computer?

  7. #7

    Join Date
    Aug 2012
    Posts
    12

    Re: Freezes while contacting AccurateRip

    Yes

  8. #8
    Administrator
    Join Date
    Apr 2002
    Posts
    40,240

    Re: Freezes while contacting AccurateRip

    Try a full clear (of settings also) and reinstall:

    http://forum.dbpoweramp.com/showthre...rom-the-System

  9. #9

    Join Date
    Aug 2012
    Posts
    12

    Re: Freezes while contacting AccurateRip

    I ran the reset utility and un-installed all of dbpoweramp using Revo un-installer, which removed all traces.
    I then ran dMC-R14.2-Ref-Registered.exe

    Still having the same problem.

  10. #10
    Administrator
    Join Date
    Apr 2002
    Posts
    40,240

    Re: Freezes while contacting AccurateRip

    All you see is the 'Contacting AccurateRip' small Window on the screen, and it stays on the screen forever?

  11. #11

    Join Date
    Aug 2012
    Posts
    12

    Re: Freezes while contacting AccurateRip

    Yes, and even after I force the non-responsive program to close.

  12. #12
    dBpoweramp Guru
    Join Date
    Jan 2011
    Posts
    937

    Re: Freezes while contacting AccurateRip

    Something is stopping networking at a low level, our network code has a timeout so after 60 seconds it would self close, if no response from accuraterip.com

    Especially if you cannot end task the program, that means even windows cannot stop the network access which has blocked.

  13. #13

    Join Date
    Aug 2012
    Posts
    12

    Re: Freezes while contacting AccurateRip

    Any more suggestions at this point? Other media players are accessing the freedb normally.

  14. #14
    Administrator
    Join Date
    Apr 2002
    Posts
    40,240

    Re: Freezes while contacting AccurateRip

    You could disable accuraterip (options menu) as a test, and see if the metadata populates.

  15. #15

    Join Date
    Aug 2012
    Posts
    12

    Re: Freezes while contacting AccurateRip

    The tracks will now populate the list (as track 1, no name), but the program hangs (not responding) when accessing the metadata. No Accuraterip window this time.

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