Registration Keeps getting Locked

[miggs]

Every time A new update arrives for dBpoweramp my account gets locked. Telling me i've downloaded too many times. I only update through the app. I have to keep emailing to have the account unlocked.
I have the Reference Family plan. dBpoweramp is installed on 3PCs & 2 Macs. (1xWin11, 1xWin10 64bit, 1xWin10 32bit. 1 Mac mini, and 1 MacBookPro. Each has a different CD drive

Is there something I am doing wrong?
I have tried only updating through the app, and also only downloading from the website. Both ways end up with an account lock.

Thanks
Michael

[Spoon]

The lockout hits at 50 downloads, we then can extend to a further 10 downloads each unlock. However previously we have seen accounts where the download link has been shared around and an unlock leads to a lock straight away as the download is downloaded from many different places around the world, not saying it is happening in your instance.

[miggs]

Does an update count as a download? Also how far back does it go. I started using dBpoweramp in 2018.

[Spoon]

An update counts as a download, it is related to that purchase, so R17 would have been on its own, R2022-24 on own

[miggs]

That means, as I use the software across 5 computers, my account gets suspended ever 2 updates.

[frelan907]

I'm sorry to hear about the trouble you're experiencing with your dBpoweramp registration. It sounds like there might be a glitch in the system causing your account to lock with each update. Have you reached out to their support team directly about this issue? They might be able to provide a solution or investigate further to see why this keeps happening despite your efforts to update through the app or the website. Hopefully, they can resolve this inconvenience for you soon.