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Registration Keeps getting Locked

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  • miggs
    • Jul 2020
    • 42

    Registration Keeps getting Locked

    Every time A new update arrives for dBpoweramp my account gets locked. Telling me i've downloaded too many times. I only update through the app. I have to keep emailing to have the account unlocked.
    I have the Reference Family plan. dBpoweramp is installed on 3PCs & 2 Macs. (1xWin11, 1xWin10 64bit, 1xWin10 32bit. 1 Mac mini, and 1 MacBookPro. Each has a different CD drive

    Is there something I am doing wrong?
    I have tried only updating through the app, and also only downloading from the website. Both ways end up with an account lock.

    Thanks
    Michael
  • Spoon
    Administrator
    • Apr 2002
    • 44084

    #2
    The lockout hits at 50 downloads, we then can extend to a further 10 downloads each unlock. However previously we have seen accounts where the download link has been shared around and an unlock leads to a lock straight away as the download is downloaded from many different places around the world, not saying it is happening in your instance.
    Spoon
    www.dbpoweramp.com

    Comment

    • miggs
      • Jul 2020
      • 42

      #3
      Does an update count as a download? Also how far back does it go. I started using dBpoweramp in 2018.

      Comment

      • Spoon
        Administrator
        • Apr 2002
        • 44084

        #4
        An update counts as a download, it is related to that purchase, so R17 would have been on its own, R2022-24 on own
        Spoon
        www.dbpoweramp.com

        Comment

        • miggs
          • Jul 2020
          • 42

          #5
          That means, as I use the software across 5 computers, my account gets suspended ever 2 updates.

          Comment

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