PerfectTunes not saving changes to ID tags

[Spoon]

Re: PerfectTunes not saving changes to ID tags

You requested a refund, it was given, we have closed the book on this one.

[jerry51]

Re: PerfectTunes not saving changes to ID tags

I'm not ripping all these files off a hard drive ?

[Spoon]

Re: PerfectTunes not saving changes to ID tags

Try this test, create a new folder on drive C, in the root called 'MusicTest' rip 1 disc to FLAC in to that folder.

Run perfectTUNES and manually choose the image (something very different to what is already there), and click save, re-run perfecttunes, does it show the new art?

[GBrown]

Re: PerfectTunes not saving changes to ID tags

Can you tell me what is happening is there going to be any support for some unreliable software to say the least or do i just ask for a return of the £58 i spent on this software

You haven't really shared a whole lot of what you have tried, or any kind error messages that are coming up.
Repeatedly suggesting you aren't getting support when there are replies to every one of your vague posts is counter productive.

There are many thousands of users that have been using dbPoweramp successfully for decades. Perhaps reading the tutorials and spending some time to actually learn how it works would be a good start. @Spoon has posted several great links to documents that spell out the standard methods to get started.

[jerry51]

Re: PerfectTunes not saving changes to ID tags

Thats the whole point nothing saves ?
Nearly had enough of this never had such poor software and lack of good support!

Can you tell me what is happening is there going to be any support for some unreliable software to say the least or do i just ask for a return of the £58 i spent on this software

[mil098]

Re: PerfectTunes not saving changes to ID tags

email sent, well 8 emails sent.

[Spoon]

Re: PerfectTunes not saving changes to ID tags

Please email one of your ALAC files to address here:

https://www.dbpoweramp.com/email.htm

[mil098]

Re: PerfectTunes not saving changes to ID tags

Hello, just bought Perfectunes and also having problems with ID tag.
- files (AIFF and ALAC) are located on local harddrive (music folder)
- folder and file permissions are set to allow reads and writes

-Changing the album artist ID on AIFF file works with no problems
-Try do the same on a ALAC file (.m4a) and get an error "Unable to write ID tags to: XXXXX, Check these files can be written to."
- if I manually change the ID tag via file explorer and clicking on properties, that works no problems.

- Curiously I am able to edit the ID tag using the dBpoweramp batch converter (both editing a single file or multiple files)


This points to an issue with PerfecTunes.
Running windows version (downloaded the s/w yesterday 20FEB2024)
Can you please assist?
Thank you.

[jerry51]

Re: PerfectTunes not saving changes to ID tags

Thats the whole point nothing saves ?
Nearly had enough of this never had such poor software and lack of good support!

[Spoon]

Re: PerfectTunes not saving changes to ID tags

The path is the location you are saving the files to, we cannot tell you what that is, as it could be unique to your computer, if you browse in Finder then you can determine the path.

[jerry51]

Re: PerfectTunes not saving changes to ID tags

This needs to be explained in more detail so I can understand what your saying, I can paste into terminal but replace path with what ????
Thanks

[Dat Ei]

Re: PerfectTunes not saving changes to ID tags

Peter wants to be sure that the software has write access to your files and that those are not locked i.e. by another software.


Dat Ei

[jerry51]

Re: PerfectTunes not saving changes to ID tags

This is something i do not understand what is the problem folders name ? Part of the software ? Not a programmer .

Surly this should work without all these issues ?
Thanks

[Dat Ei]

Re: PerfectTunes not saving changes to ID tags

Did you try Peter's suggested test?

Dat Ei

[jerry51]

Re: PerfectTunes not saving changes to ID tags

Any support on this site or do i ask for my money back for something that does not work properly and i have paid £58 ??