Problem installing software on Win 10

[beatbreaker]

Hi, Just upgraded my laptop and tried to install my older version R15.something..... failed.
Decided to upgrade so paid and d/l latest version 16.4
This also won't install.
I also tried the 16.5 Beta and this gave the same error.

I've attached jpg showing the error when trying to install.

Anyone have any ideas what's happening?

thanks

[garym]

Re: Problem installing software on Win 10

See this. You need to copy that file in your screenshot to your desktop from %tmp then run it from there.

https://forum.dbpoweramp.com/showthread.php?35515-Problem-with-installing-15-2

[beatbreaker]

Re: Problem installing software on Win 10

thanks worked a treat!

[nawill]

Re: Problem installing software on Win 10

See this. You need to copy that file in your screenshot to your desktop from %tmp then run it from there.

https://forum.dbpoweramp.com/showthread.php?35515-Problem-with-installing-15-2

I am having exactly the same problem.

moved to the desktop - didnt help.

turned off "cylane protect" - didnt help

downloaded with cylane "off" still get same error.

transferred to a USB stick - run as administrator - still same error.

any more ideas?

[nawill]

Re: Problem installing software on Win 10

I am trying to install 16.5 and having the same problem. running Win 10 pro 64bit

copied to desktop - same error

turned off Cylane protect: - same error

Download with Cylane "off" - same error

copied to a USB - run as admin - same error

Not sure what to do next? Any ideas???

[garym]

Re: Problem installing software on Win 10

I am trying to install 16.5 and having the same problem. running Win 10 pro 64bit

copied to desktop - same error

turned off Cylane protect: - same error

Download with Cylane "off" - same error

copied to a USB - run as admin - same error

Not sure what to do next? Any ideas???

did you copy the file that got created in your tmp directory after running the installer as noted in my earlier thread link. This is not the downloaded installer file, but a different file.

[Spoon]

Re: Problem installing software on Win 10

You should run the install, it gives the error in the original message, you then look in the temp folder for the extracted install exe (the full name is given in the error message) it is this file you copy to the desktop and run.

[nawill]

Re: Problem installing software on Win 10

Ok thanks

Works now. I missed the need to find the temp file