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Crash: dBpoweramp GetPopupInfo has stopped working

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  • Orac

    • Aug 2013
    • 8

    Crash: dBpoweramp GetPopupInfo has stopped working

    This morning I started getting crashes whilst working in File Explorer, I'm using Windows 11 Pro
    File explorer crashes at random times and after a few seconds a popup appears with the message "dBpoweramp GetPopupInfo has stopped working"
    I have upgraded to the latest version of dBpoweramp, Release 2024-05-30 [64-bit]
    I have attached a zip file with the latest 4 crash dumps.
    Any help would be welcome, in the meantime I have disabled the popup option in preferences.
    Attached Files
  • Orac

    • Aug 2013
    • 8

    #2
    More information ...

    I'm ripping my LP collection to .wav files, then after processing, converting them to Wavpack .wv files. I then try to copy them to the destination folder and when I paste, a few files are copied then file explorer crashes.

    When I look at the crash logs in Windows event viewer, it seems that the module causing the crash is "Wavpack.dll"

    Here is the text from event viewer
    EventData
    AppName Explorer.EXE
    AppVersion 10.0.22621.3958
    AppTimeStamp 4456ebc8
    ModuleName Wavpack.dll
    ModuleVersion 2024.5.30.1
    ModuleTimeStamp 665756f4
    ExceptionCode c0000005
    FaultingOffset 000000000002a9b7
    ProcessId 0x26c8
    ProcessCreationTime 0x1daea2b10afc00b
    AppPath C:\WINDOWS\Explorer.EXE
    ModulePath C:\Program Files\dBpoweramp\decoder\Wavpack.dll
    IntegratorReportId 610d1630-f335-4dfa-896b-928fe7dd6028
    PackageFullName
    PackageRelativeAppId

    Comment

    • Spoon
      Administrator
      • Apr 2002
      • 44574

      #3
      Can upload one of your Wavpack files please to drop box or similar and post a link as a message to me.
      Spoon
      www.dbpoweramp.com

      Comment

      • Orac

        • Aug 2013
        • 8

        #4
        Originally posted by Spoon
        Can upload one of your Wavpack files please to drop box or similar and post a link as a message to me.
        I've sent a PM with link.
        I have disabled all popups from dBpoweramp and am not getting the crash now.

        Comment

        Working...

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