R15.3 Installer won't start for a re-install

[mville]

Re: R15.3 Installer won't start for a re-install

chkdsk brings up a MS-DOS style window but it disappears as straight away so impossible to read what is says

You followed these instructions?:

https://support.microsoft.com/en-us/kb/2641432

I would backup important data before running chkdsk.

[AlanP]

Re: R15.3 Installer won't start for a re-install

chkdsk brings up a MS-DOS style window but it disappears as straight away so impossible to read what is says

[AlanP]

Re: R15.3 Installer won't start for a re-install

I have also right clicked and tested compatibility settings and followed the instructions. The test compatibility test confirms the settings as Windows XP SP2

[mville]

Re: R15.3 Installer won't start for a re-install

Have you run the System File Checker tool and Windows 7 Disk Check (chkdsk) on the laptop?

[AlanP]

Re: R15.3 Installer won't start for a re-install

Same error

[mville]

Re: R15.3 Installer won't start for a re-install

Try right-clicking on the dMC-R15.3-Ref-Registered.exe and Run as Administrator. Any error?

[AlanP]

Re: R15.3 Installer won't start for a re-install

No.

I am running a DAW, various VST plugins, k-lite codec pack, adobe reader XI and a TOM TOM GPS.... That's it

[mville]

Re: R15.3 Installer won't start for a re-install

64 bit... sorry Should've said.. Only 4Gb memory

Sorry for all the questions, just trying to get a handle on what might be happening.

Have you installed any other Illustrate software?

How much unused disk space is there on the System drive?

[AlanP]

Re: R15.3 Installer won't start for a re-install

64 bit... sorry Should've said.. Only 4Gb memory

[mville]

Re: R15.3 Installer won't start for a re-install

Only running the dMC-R15.3-Ref-Registered.exe file. No problems otherwise

Are you running Windows 7.1 32-bit or 64-bit?

[AlanP]

Re: R15.3 Installer won't start for a re-install

Only running the dMC-R15.3-Ref-Registered.exe file. No problems otherwise

[mville]

Re: R15.3 Installer won't start for a re-install

Thanks for your advice BrodyBoy and mville. Both are/were installed (.Net Framework and Visual C++). I have shutdown and rebooted 3 times but the same error message appears..

Maybe installing Windows 10 will solve, what do you think?

Do you only get the error message running dMC-R15.3-Ref-Registered.exe, all other programs are running OK?

[AlanP]

Re: R15.3 Installer won't start for a re-install

Thanks for your advice BrodyBoy and mville. Both are/were installed (.Net Framework and Visual C++). I have shutdown and rebooted 3 times but the same error message appears..

Maybe installing Windows 10 will solve, what do you think?

[BrodyBoy]

Re: R15.3 Installer won't start for a re-install

Hi,

I have just upgraded to a new laptop and I am trying to install my single license version. Do I need to uninstall from my old laptop first as the installs it brings up the following error message.

The application was unable to start correctly (0xc000007b). Click OK to close the application.

Thanks for your advice

Did you do a clean Windows 7 install? If so, maybe it's a little "too" clean, i.e., you may still have some updates and key components to install. Run Windows Update 2-3 times (with restarts) to make sure Windows-sourced drivers are up to date, and things like .NET framework and C++ Redistributable get properly installed. (Standalone installers for those components are also available: .Net Framework 4.5, and Visual C++)

[mville]

Re: R15.3 Installer won't start for a re-install

Thanks for responding. I'm running Windows 7.1, the file name is dMC-R15.3-Ref-Registered and the file size is 26,954KB. I was running on XP and downloaded the re-install from my email link from the original purchase

All other programs are working OK on the laptop?

You have installed all the latest critical Windows Updates?

A quick google search on this error: The application was unable to start correctly (0xc000007b)
implies a problem with Windows and/or the Microsoft .NET Framework.

Maybe, someone else has some more informed ideas on this error than me.