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Missing information in Audio Properties

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  • ivannf

    • Mar 2005
    • 4

    Missing information in Audio Properties

    I am running a registered version of 14.3. I recently purchased a new desktop running Windows 8. All of my programs have been reinstalled with very little problems. I did notice though that now when I right-click a .flac file and click on Properties, the second tab(Audio Properties) all the information is missing. In particular, the size, bit-rate, length, channels, encoder, etc... all missing. Is this a quirk with Windows 8? It was all good under Windows 7.
    Last edited by ivannf; January 22, 2013, 01:07 AM.
  • Spoon
    Administrator
    • Apr 2002
    • 44575

    #2
    Re: Missing information in Audio Properties

    Try installing R14.4 which is in the beta section of this forum.
    Spoon
    www.dbpoweramp.com

    Comment

    • ivannf

      • Mar 2005
      • 4

      #3
      Re: Missing information in Audio Properties

      OK, I installed the beta. Same thing, no change. It's not just .flac files, but any kind of media file, .wav, .mp3, etc. Get Popup Info isn't working either. If I put the mouse cursor under a file the popup says: "Error, Decoder seems to have frozen, corrupt audio file?". I saw there was another thread with that same error message popup back in the Vista days.....but nothing there was a help.

      Comment

      • Spoon
        Administrator
        • Apr 2002
        • 44575

        #4
        Re: Missing information in Audio Properties

        Potentially your security software has blocked the getpopupinfo program from running.
        Spoon
        www.dbpoweramp.com

        Comment

        • ivannf

          • Mar 2005
          • 4

          #5
          Re: Missing information in Audio Properties

          I thought of that too, I use Norton Internet Security, but even if I turn it off the problem exists. I also created a rule in the security settings for the program to allow GetPopupInfo to always be allowed and no difference.

          EDIT: PROBLEM SOLVED

          Uncheck Run This Program as an Administrator is the Compatibility tap of the Properties dialog box for Getpopupinfo.exe.
          Last edited by ivannf; January 23, 2013, 12:25 PM. Reason: fixed problem

          Comment

          • Spoon
            Administrator
            • Apr 2002
            • 44575

            #6
            Re: Missing information in Audio Properties

            had you set this option on previously?
            Spoon
            www.dbpoweramp.com

            Comment

            • ivannf

              • Mar 2005
              • 4

              #7
              Re: Missing information in Audio Properties

              I don't think I did. Maybe Windows 8 did it when I installed it?

              Comment

              • Spoon
                Administrator
                • Apr 2002
                • 44575

                #8
                Re: Missing information in Audio Properties

                It should not do.
                Spoon
                www.dbpoweramp.com

                Comment

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