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Editing tags recently started to crash dBpoweramp

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  • ac16161
    dBpoweramp Enthusiast

    • Mar 2012
    • 116

    Editing tags recently started to crash dBpoweramp

    I've been tidying up the genre tags of my library. Recently, I started to get a message "Provides Audio Information for dBpoweramp has stopped working". It's not just one rogue file, it's happening with lots of files. Used tag-editing quite happily in the past, now seems to be persistently unhappy. Any ideas? (running on Win 7).

    Adam.

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: GetPopupInfo.exe
    Application Version: 14.4.0.0
    Application Timestamp: 507584c5
    Fault Module Name: StackHash_8d70
    Fault Module Version: 6.1.7601.17725
    Fault Module Timestamp: 4ec49b8f
    Exception Code: c0000374
    Exception Offset: 000ce6c3
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 2057
    Additional Information 1: 8d70
    Additional Information 2: 8d70127297999ff1d37cda0653d86a43
    Additional Information 3: b4a0
    Additional Information 4: b4a085b96ccb0272f3000ba6cfb0f77f
  • Spoon
    Administrator
    • Apr 2002
    • 44633

    #2
    Re: Editing tags recently started to crash dBpoweramp

    If you could send the audio file which causes the crash:

    Spoon
    www.dbpoweramp.com

    Comment

    • ac16161
      dBpoweramp Enthusiast

      • Mar 2012
      • 116

      #3
      Re: Editing tags recently started to crash dBpoweramp

      Thanks. Any suggestions on how I can side-step my e-mail provider's restrictions on file size?

      Comment

      • Spoon
        Administrator
        • Apr 2002
        • 44633

        #4
        Re: Editing tags recently started to crash dBpoweramp

        Install 7 zip and create a zip archive, you can set the maximum size to split in multiple files.
        Spoon
        www.dbpoweramp.com

        Comment

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