Registration Retrieval is not working.

[highwardude]

I made an attempt to do the registration retrieval process after it got deleted from my computer. After I entered my order number, and than did the captcha thing, the page does not load, all I get is a blank gray background with the illustrate logo at the top. I have let it sit on this page for up to 20 minutes and nothing happens. I do not see a "not responding" message and it does seem like the page is loading as the little loading icon is spinning, but it never seems to go anywhere. I have a hi speed interent connection so I don't believe it's that.

[LtData]

Re: Registration Retrieval is not working.

Works for me. What browser and OS are you using?

[Spoon]

Re: Registration Retrieval is not working.

Set your internet security to default levels, if you have security software (such as firewall, etc), temporarily disable it.

[highwardude]

Re: Registration Retrieval is not working.

Thank you so much, once I turned off my firewall it worked instantly. I so appreaciate it... Peace.