AMG Subscription

[craggie]

Hello, I have upgraded my trial version of dbPowerAMP Reference from the trial version to the full registered version. However, the year subscription to the AMG database does not seem to have been installed and all I am now getting is an 'access expired' message.

Any help would be much appreciated.

[Wayne]

Re: AMG Subscription

The AMG subscription should arrive as a separate email with a link to a program that you must download and run. This is independent of the registered version of dMC that you have to download and install.

[LtData]

Re: AMG Subscription

Actually, I think the AMG subscription is sent in the same e-mail now, check your registration e-mail for a second download link.

[craggie]

Re: AMG Subscription

Excellent - that's solved the problem. Thanks guys.

[mrrogers1]

Re: AMG Subscription

I actually have the same problem BUT I did upgrade, and both came in the same email, but my AMG subscription won't renew.... :(

I even went back to the site a paid for a second subscription because I installed on a second computer (stupid, I know) but it still doesn't work.

I'm not sure what is going on but any help is greatly appreciated.

[LtData]

Re: AMG Subscription

What security software are you running? Any programs that monitor registry changes? What version of Windows? Are you an admin?

[mrrogers1]

Re: AMG Subscription

What security software are you running? Any programs that monitor registry changes? What version of Windows? Are you an admin?

I do have Spyware Sweeper but it's the same on the two computers at home and my work PC loaded fine. (1 home computer worked fine, 1 didn't, and the work one is fine as well)

I really think it was because I removed the trial version and installed fresh once I upgraded. I just need to figure out how to step back and do it fresh so my subscriptions work right.

[Spoon]

Re: AMG Subscription

It is quite important that you try in an accoun with administrator rights, if using vista then dBpoweramp Configuration is elevated to admin which might be a different account (which is not good for setting the am license).

[mrrogers1]

Re: AMG Subscription

It is quite important that you try in an accoun with administrator rights, if using vista then dBpoweramp Configuration is elevated to admin which might be a different account (which is not good for setting the am license).

I am the admin on all of my computers. The only difference in the install between my main computer at home, and the laptop and work computers is the fact that I un-installed it before installing my registered versions on the main computer, and did not on the other two.

The install and licenses worked perfect on the two computers I didn't un-install first.

It is XP Pro, not Vista.

Is there an actual tech support?? I can't even download the registered version from my email now so I am really stuck. I just want to get an email to my email address and work through this on the phone or direct email because though I used forums alot, this isn't working out at all.