Failure to retrieve metadata

[James Harvey]

Hi

Bit of a weird one: on my MacPro, Cd Ripper is failing to source metadata from online - just stalls at the beginning of the process, or at the penultimate provider.

Mojave 10.14.6, dbPoweramp 17.1 beta 5 (1)

Works fine on the same internet connection with my MacBook Pro 13" running Catalina... And until a few days ago, worked fine on this machine too. No problems accessing the internet from either machine

[Spoon]

Re: Failure to retrieve metadata

You have tried a full restart of computer? and the computers date and time are correct?

Does the computer have any security software?

[James Harvey]

Re: Failure to retrieve metadata

Have done (no security software). Will try another reboot

[James Harvey]

Re: Failure to retrieve metadata

Have done (no security software). Will try another reboot

Clean reboot - no difference. still hanging as before.

[James Harvey]

Re: Failure to retrieve metadata

...If I try to trigger a a "retrieve metadata search" from a particular provider (e.g. GD3), app pizza wheels and has to be Force Quit

[Spoon]

Re: Failure to retrieve metadata

Checked the computer time and date?

[James Harvey]

Re: Failure to retrieve metadata

Checked the computer time and date?

Looks good to me

[PeterP]

Re: Failure to retrieve metadata

Thanks for your feedback.
On the offending machine, please open dBpoweramp's Advanced Settings, Converter tab, [Save Configuration Snapshot]; then email the saved file to peter@dbpoweramp.com for analysis.

[James Harvey]

Re: Failure to retrieve metadata

Thanks. When I go to advanced setting and attempt to click on the converter tab, there is a bug (greay bar across all the tabs see screenshot), and instead I just get linked to the help page (screenshot)

[PeterP]

Re: Failure to retrieve metadata

Thanks for the bug report.
New beta version posted-

https://forum.dbpoweramp.com/showthread.php?44920-dBpoweramp-R17-1-for-Mac

The help button should no longer overlap other title bar content.

[James Harvey]

Re: Failure to retrieve metadata

Sorry for the delay - am now sending you the file

[Thijs_Alphen]

Re: Failure to retrieve metadata

Using 17.1b9. Intelligent Metadata lookup does not work correctly. Pls find a screenshot compare v.17.1b9 v.16.5, which I believe to speak for itself in this respect

[lo-t]

Re: Failure to retrieve metadata

Using 17.1b9. Intelligent Metadata lookup does not work correctly. Pls find a screenshot compare v.17.1b9 v.16.5, which I believe to speak for itself in this respect
[ATTACH=CONFIG]2818[/ATTACH]

Same problem here, every time. With v.17 I have to manually relaunch metadata search. I also have v. 16 and it works fine.

[PeterP]

Re: Failure to retrieve metadata

Thanks for the details, the problem is being investigated and will be addressed in the next update.

[PeterP]

Re: Failure to retrieve metadata

Beta 10 posted.

Unfortunately I've not yet been able to recreate the issue. I made two builds of beta 10: regular and alternate.

The alternate build reverts the code which I suspect to be to blame for this to code from R16. Please tell me which of the two build works better for you, or if they break all the same (then the problem is somewhere else).