No PerfectMeta data after upgrade

[mskenny2]

I've had no issues with metadata retrieval in CD Ripper until today when I upgraded from 16.2 to 16.6. Now it won't bring back any data at all. I tried reinstalling and turning the internet option on and off. What could be going wrong here? Thanks.

[Spoon]

Re: No PerfectMeta data after upgrade

You downloaded and installed the registered version from here:

http://www.dbpoweramp.com/registration/

?

[mskenny2]

Re: No PerfectMeta data after upgrade

Yes. I have a license. I got my order number, entered it, and downloaded the software.

[Spoon]

Re: No PerfectMeta data after upgrade

If you are getting no metadata, then it suggests that you have a firewall which is blocking dBpoweramp from accessing the internet. Even our free version will always return track data.

[mskenny2]

Re: No PerfectMeta data after upgrade

I turned off the firewall and tried again. Still no data.

[Spoon]

Re: No PerfectMeta data after upgrade

Try starting Windows in safe mode, this will ensure that nothing else is loaded which can block CD Ripper.

[mskenny2]

Re: No PerfectMeta data after upgrade

Sorry, it took some time to arrange to do this. Starting in Safe Mode with Networking did not change anything, it still won't retrieve any data. I also trying uninstalling and installing the software again. This also didn't work. I want to be able to use the software I purchased from you. Thanks.

[Spoon]

Re: No PerfectMeta data after upgrade

Clear all the settings:

https://forum.dbpoweramp.com/showthread.php?13285-Totally-Clearing-dBpoweramp-from-the-System

Then download the registered version and install.