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Missing CD/DVD Drive

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  • drrjs

    • May 2018
    • 10

    Missing CD/DVD Drive

    Hi I have 16.4 on Windows 10, and somehow can't see the CD drive anymore (there have been some big Windows 10 upgrades recently). The message I get is D: (Unknown) in the CD drive window. However Windows MediaServer can see the drive, rip from it oe play it. Any ideas...?
  • Spoon
    Administrator
    • Apr 2002
    • 44510

    #2
    Re: Missing CD/DVD Drive

    Try right click on CD Ripper icon (or dBpoweramp Control Centre) >> Run as Administrator
    Spoon
    www.dbpoweramp.com

    Comment

    • drrjs

      • May 2018
      • 10

      #3
      Re: Missing CD/DVD Drive

      Originally posted by Spoon
      Try right click on CD Ripper icon (or dBpoweramp Control Centre) >> Run as Administrator
      Hi,
      Thanks for the tip, but I tried that and it made no difference.
      Cheers
      RJS

      Comment

      • Spoon
        Administrator
        • Apr 2002
        • 44510

        #4
        Re: Missing CD/DVD Drive

        What security software are you using? You are not remote desktop connecting to the computer?
        Spoon
        www.dbpoweramp.com

        Comment

        • drrjs

          • May 2018
          • 10

          #5
          Re: Missing CD/DVD Drive

          Originally posted by Spoon
          What security software are you using? You are not remote desktop connecting to the computer?
          Hi, I am using Windows Defender and CC Cleaner only, and using dbpoweramp directly on the same laptop
          RJS

          Comment

          • Spoon
            Administrator
            • Apr 2002
            • 44510

            #6
            Re: Missing CD/DVD Drive

            What is the CD drive? internal, external USB?

            You can try CD Ripper >> Options Menu >> CD Ripper Options

            Communication, set to 'Windows Internal'
            Spoon
            www.dbpoweramp.com

            Comment

            • Spoon
              Administrator
              • Apr 2002
              • 44510

              #7
              Re: Missing CD/DVD Drive

              Please see:

              Microsoft have updated Windows Defender to include an option called "Controlled folder access" this basically limits every program from accessing key areas of the system unless permitted on an individual program basis. By default this option is off for Windows, however if it is enabled you should add the programs
              Spoon
              www.dbpoweramp.com

              Comment

              • mville
                dBpoweramp Guru

                • Dec 2008
                • 4021

                #8
                Re: Missing CD/DVD Drive

                Originally posted by drrjs
                Hi I have 16.4 on Windows 10, and somehow can't see the CD drive anymore (there have been some big Windows 10 upgrades recently).
                Which version and build of Windows 10 are you currently running?

                (Right click on the Start button and select Run from the menu. Type winver in the text box and click OK.)
                Last edited by mville; May 12, 2018, 11:36 AM.

                Comment

                • mville
                  dBpoweramp Guru

                  • Dec 2008
                  • 4021

                  #9
                  Re: Missing CD/DVD Drive

                  Originally posted by Spoon
                  Is this a feature of the Windows 10 Spring Creators Update version of Windows Defender?

                  Comment

                  • Spoon
                    Administrator
                    • Apr 2002
                    • 44510

                    #10
                    Re: Missing CD/DVD Drive

                    Not sure, I have heard of this controlled access mode since around November. It could be we are able to detect this mode is enabled and inform users directly on what to do. One for a future update.
                    Spoon
                    www.dbpoweramp.com

                    Comment

                    • drrjs

                      • May 2018
                      • 10

                      #11
                      Re: Missing CD/DVD Drive

                      Originally posted by Spoon
                      That cured it! Thanks very much for that, Spoon. I don't know what had changed that value, I've been using dbpoweramp for >10 years and never visited those options

                      Comment

                      • drrjs

                        • May 2018
                        • 10

                        #12
                        Re: Missing CD/DVD Drive

                        Hi, my Windows 10 is Version 1803 build 17134.48 - it is cured now thank's to Spoon's tip about CD Ripper. I am pretty sure it wasn't me that made any change that caused the problem.

                        Comment

                        • drrjs

                          • May 2018
                          • 10

                          #13
                          Re: Missing CD/DVD Drive

                          Originally posted by Spoon
                          What is the CD drive? internal, external USB?

                          You can try CD Ripper >> Options Menu >> CD Ripper Options

                          Communication, set to 'Windows Internal'
                          This worked, thanks very much! I also changed Windows Defender "Controlled Folder Access" afterwards, just in case
                          Thanks again RJS

                          Comment

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