Installed 16.1 -- unable to access discogs, gd3 or musicbrainz

[MRoweVA]

Re: Installed 16.6 Reg -- unable to access discogs, gd3 or musicbrainz

Spoon:

A quick note for something that might help. You assisted on this thread with my earlier problems accessing metadata and accurate rip on my basement workstation. All was fine upstairs, but down below ground -- not so much. And coming back a couple of months later, I encountered problems again. Took me a while to get back to troubleshooting, and there are two things that seem to have been part of the problem.

The first, which made me feel foolish, was that the advanced settings has a check box that says "allow access to the internet." Hadn't occurred to me that this was an issue, and I certainly don't recall unchecking the box. Not sure if I glitched or the software did. But it might be worth a bit of code that would point to this possibility when the thing can't get to the internet, and reminds you that the box is present.

Second, I have a firewall set to block outbound ports unless I grant permission. If I set the machine to allow it always communicate outbound, and check the box above, everything works. That's a viable solution I can turn on and off during ripping sessions, but if there are particular outbound TCP or UDP ports the program uses, that'd be handy.

Program is working perfectly now and continues to be a great tool.

Thanks much.

[MRoweVA]

Re: Installed 16.6 Reg -- unable to access discogs, gd3 or musicbrainz

Merci:

Despite my experiments the other evening, 'twas BitDefender after all. Turned it off again and tested with Jackson Browne and it came right up. Added CDGrab.exe to exclusions, turned protection back on, and all is good. Many thanks.

And apologies. I thought I had managed to test this before I got in touch, but I must have botched it somehow.

Now good to go with some new music. Keep up the good work.

[Spoon]

Re: Installed 16.6 Reg -- unable to access discogs, gd3 or musicbrainz

The safemode would not load any security software, so that is likely blocking access to the internet.

Keep trying different discs, popular discs should have no issues getting metadata. Also check the date and time on the computer, https is used and that needs the correct date and time.

[MRoweVA]

Re: Installed 16.6 Reg -- unable to access discogs, gd3 or musicbrainz

Hmmm . . .my attempt to report vanished when I said "post it." I hope I'm not double posting. I seem to be having a "snake bit" day when it comes to tech. Now let's see, as I was saying . . .

Theory confirmed: Safe mode + networking results in an nearly instant return to the main screen, ready to rip with accurate-rip on line.

But the database has never heard of Jackson Browne's "Solo Acoustic Vol 1," Sarah Bareilles' "Little Voice," or Tracy Chapman's "Crossroads?" Are we sure the software is actually checking? These three were all found when I supplied Artist and Album name -- but no accurate-rip, it appeared. AC/DC's Black Ice, my initial test, was a winner though.

Understand that less well known music like Ian Ethan Case might not be there -- though it often was -- and he's worth a listen:

https://www.youtube.com/watch?v=5TlsJCqf5NM

https://www.youtube.com/watch?v=BLLSdo9f3O4

So that got me wondering.

Thanks, and let me know what to try next . . .

Mike

[MRoweVA]

Re: Installed 16.6 Reg -- unable to access discogs, gd3 or musicbrainz

@ Spoon:

Confirmed. Booting Safe Mode with Networking results in a nearly instantaneous read and return to the ripping screen. So if that's diagnostically useful, send me my next chore and I'll get right on it.

There is one odd thing though. Did we lose a lot of database support somewhere while I was out? I tested with AC/DC's "Black Ice," and it was back in a flash, ready to rip and compare with accurate-rip. No surprise there.

But the databases couldn't ID Tracy Chapman's "Crossroads" or Sara Bareilles' "Little Voice?" Ian Ethan Case I can understand -- he's quite talented, but not that famous . . . yet. Check him out:

https://www.youtube.com/watch?v=5TlsJCqf5NM

https://www.youtube.com/watch?v=BLLSdo9f3O4

But my point here is that Jackson Browne's "Solo Acoustic Vol.1" isn't exactly obscure. Yet for all three of these, the system needed help (name, artist) and on at least a couple there was no accurate-rip info. Don't recall that being the case before. I mention it on the theory that this too could be diagnostically useful - in Safe Mode the response is so fast that I can't see what the system is reading and what it might not be. Maybe we're not able to check all sources?

Or this might be and unrelated problem. Haven't used the software in sometime, so I'm trying to relearn. I also seem to recall multi-threaded CPUs being able to rip multiple tracks at once -- but that might be an earlier program I used, or the somewhat more powerful PC and Drive I was using -- this is the basement machine.

I'll be fine I think once I get this glitch sorted.

OK, more than enough here -- appreciate the help very much and happy to keep testing with some instruction. And still like the software -- it was, for example, MUCH easier on the disc drive than what I had been using last time I was working on the music library.

Best,
Mike

[MRoweVA]

Re: Installed 16.6 Reg -- unable to access discogs, gd3 or musicbrainz

OK. Will do that later this evening and report back. So we're expecting a conflict?

Just fyi, I did try turning off all of the AV stuff -- but that was from their respective in-GUI interfaces, which, as we know, isn't always "off."

But, sounds like a good experiment -- should have something in a couple of hours.

Appreciate the help.

Mike

[Spoon]

Re: Installed 16.6 Reg -- unable to access discogs, gd3 or musicbrainz

If using R17.2, restart Windows in 'Safe Mode with Networking' and see how quick metadata retrieval is.

Just tested all providers and it took 9 seconds to read from all 4.

[MRoweVA]

Re: Installed 16.6 Reg -- unable to access discogs, gd3 or musicbrainz

Hello:

I'm an old (ver 16.1 ,about Jan. 2016), lapsed (work, real life) and new (yesterday, stuck indoors with COVID, purchased 17.2) user. And this seemingly recurring problem is well, recurring.

The software says it it fully licensed with no restrictions. The symptom is that metadata is extraordinarily slow to load, and the CD ripper freezes while you wait. I thought it was just broken, but left it waiting for metadata once, and eventually, the program found the metadata and returned to the ripping screen. But I was looking at this, for a tad over three minutes:



That plainly won't work during a serious work session.

I've gotten this far logged in as Admin, but I suspect this will also work the same way in a standard user account. Just a crazy delay. But it looks fixable based on past experience.

Feel free to get in touch if there's anything I should configure/try/report.

And congrats on a nice program -- liked it before, and still like it. Simple and effective. Just a tad crippled at present.

Thanks
Mike

P.S.: Confirmed. Same behavior in a standard user account, and the interval is just about at three minutes.

[fasterbyelan]

Re: Installed 16.6 Reg -- unable to access discogs, gd3 or musicbrainz

See:

https://forum.dbpoweramp.com/showthr...6-R15-R14-etc)

Thanks - I have upgraded.

Karl

[Spoon]

Re: Installed 16.6 Reg -- unable to access discogs, gd3 or musicbrainz

See:

https://forum.dbpoweramp.com/showthread.php?45629-CD-Ripper-Metadata-Slow-(R16-R15-R14-etc)

[fasterbyelan]

Re: Installed 16.6 Reg -- unable to access discogs, gd3 or musicbrainz

Sorry to raise this again but I'm having the same issue since I installed my registered copy of the program on a new computer recently (Version 16.6 on Windows 10 64 bit). I have installed the software as an Admin. It worked fine on my previous computers running Windows 10.

Would like to get this sorted asap as I don't have the time or inclination to manually type in the metadata.

Any thoughts anyone?

Regards,

Karl

[Spoon]

Re: Installed 16.1 -- unable to access discogs, gd3 or musicbrainz

20 days.

[iantos]

Re: Installed 16.1 -- unable to access discogs, gd3 or musicbrainz

I am a new trialist and had all the problems mentioned in this thread.
I did as you suggested and the problem with the metadata is solved.
I now have 20 days left of my trial but the beta option runs until June.
Do I register and purchase in 20 days or in June?

[Gail]

Re: Installed 16.1 -- unable to access discogs, gd3 or musicbrainz

Fixed:

https://forum.dbpoweramp.com/showthr...196*post171196

Thanks Spoon!

[Spoon]

Re: Installed 16.1 -- unable to access discogs, gd3 or musicbrainz

Fixed:

https://forum.dbpoweramp.com/showthread.php?38725-dBpoweramp-R16-2-Beta-Windows&p=171196*post171196