Error connecting to AccurateRip during submission

[canvasfly]

Hello
I have the lastest CD Ripper installed on Windows 8.1 64bit.
When I try to sumbit my AccurateRip results, I get a connect error. I can connect fine when ripping.
Are there any logs I could look at to try to troubleshoot this?


Below are the results from submission, thanks for any help:

Compressing Drive Offsets...Ok
Compressing AccurateRip Results...Ok
Compressing Drive Offset Log...Ok
Compressing Disc TOCs File...Ok
Compressing FingerPrint File...Ok
Compressing Index...Ok
Connecting to AccurateRip server...
Requesting version information...
Clearing socket
Submitting results...
Error connecting to accuaraterip, please check your settings.

[Spoon]

Re: Error connecting to AccurateRip during submission

That is the log the connection is refused, so potentially a firewall is blocking it.

[canvasfly]

Re: Error connecting to AccurateRip during submission

I tried it with my firewall off. Still no connection.

[Spoon]

Re: Error connecting to AccurateRip during submission

Or security software, such as antiphishing.

[hfbustillo]

Re: Error connecting to AccurateRip during submission

Or security software, such as antiphishing.

Definitely this is the reason. I had same problem in my Macbook pro and tried turning off firewall for all incoming connections and still had the same problem

Problem was security setting in my MacKeeper software.

I disabled internet security setting for browsing and error went away.

You can do this during configuration of "dbPoweramp music converter / CD ripper" and enable internet security again afterwards or list accuretrip.com and dbpoweramp.com as hosts you do not want internet security to check for you.

[GalaxyGe]

Re: Error connecting to AccurateRip during submission

This does also work for other Antivirus programs (here solved for AVIRA under Windows 10.)

However, the URL you need to exclude from web security is accuraterip.com
I assume it was a typo above.