Download of V7.0 W10 Infected - Unable to Install

[Gidders]

I have just purchased a licence for Asset 7.0 having been running trial 6.2

I uninstalled V6.2 but when I try to install my AV - Bitdefender repost that its infected - Atc4.Detection

Now I have no music

Please help

[Spoon]

Re: Download of V7.0 W10 Infected - Unable to Install

Your file you have downloaded, upload to here:

https://www.virustotal.com/

I have just done that, there is no detection, even for Bitdefender:

https://www.virustotal.com/gui/file/42acc47ab5b665777d6857386e3212edffd4573539a00a153a09f7a613cb80b8/detection

[Gidders]

Re: Download of V7.0 W10 Infected - Unable to Install

Your file you have downloaded, upload to here:

https://www.virustotal.com/

I have just done that, there is no detection, even for Bitdefender:

Thanks for that... & when I scan the .exe file with Bitdefender on my PC it come up clean too.

However - when I run the install BD reports a whole raft of infections eg

C:\Users\Clive\AppData\Local\Temp\spi1045.tmp
C:\Users\Clive\AppData\Local\Temp\spi1FC5.tmp
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Asset UPnP\Asset UPnP Configuration.lnk
C:\Program Files (x86)\Illustrate\dBpoweramp\AssetReg.bin
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Asset UPnP\Asset UPnP Help.lnk

plus others - all moved to quarantine???

Also Malicious Behaviour Blocked - see attached screenshot (t says uploaded but I cant see it :( )


Advice please

[Gidders]

Re: Download of V7.0 W10 Infected - Unable to Install

Your file you have downloaded, upload to here:

https://www.virustotal.com/

I have just done that, there is no detection, even for Bitdefender:

Thanks for that & I get the same result. I also get a clean scan when I scan the .exe file with BitDefender on my PC.

But when I try to install I get an load of infections reported eg

C:\Users\Clive\AppData\Local\Temp\spi1045.tmp + 2 similar
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Asset UPnP\Asset UPnP Configuration.lnk.
C:\Program Files (x86)\Illustrate\dBpoweramp\AssetReg.bin
C:\Program Files (x86)\SpoonUninstall\SpoonUninstall-Asset UPnP.dat + others.

I also get a message Malicious Behaviour blocked with this list - see screenshot

Please advise

[barkeyo]

Re: Download of V7.0 W10 Infected - Unable to Install

Hi Spoon,

Took your advice and uploaded the Synology DSM6 trial version to VirusTotal, and got two hits -

https://www.virustotal.com/gui/file/d8147a06c9f8a69e04dcebba36686094ded90fac36d7546786579502d0cf8ff4/detection

[Gidders]

Re: Download of V7.0 W10 Infected - Unable to Install

I've tried posting a response twice but it doesn't show up :(

[Gidders]

Re: Download of V7.0 W10 Infected - Unable to Install

Your file you have downloaded, upload to here:

https://www.virustotal.com/

I have just done that, there is no detection, even for Bitdefender:

When I run a check via that site I get a clean response & when I scan the exe file on my PC, it also come up clean

[Gidders]

Re: Download of V7.0 W10 Infected - Unable to Install

When I scan the exe file on my PC with BD it comes up clean too

[Gidders]

Re: Download of V7.0 W10 Infected - Unable to Install

But when I run the actual install, BD blocks a number of the elements, reports malicious behaviour & Asset doesn't run

[Gidders]

Re: Download of V7.0 W10 Infected - Unable to Install

Sorry for replying a bit at a time but it seems to be the only way to get my post accepted

Examples of the blocked elements

C:\Users\Clive\AppData\Local\Temp\spi1045.tmp = 2 more link this. Alos
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Asset UPnP\Asset UPnP Configuration.lnk
C:\Program Files (x86)\Illustrate\dBpoweramp\AssetReg.bin

[Gidders]

Re: Download of V7.0 W10 Infected - Unable to Install

This is the malicious behaviour screenshot

[Gidders]

Re: Download of V7.0 W10 Infected - Unable to Install

Hum - I uploaded the screenshot but it's not showing :(

[Gidders]

Re: Download of V7.0 W10 Infected - Unable to Install

Here's a link to the screenshot on my gDrive

https://drive.google.com/file/d/1iz386Too78lQ6O0JojXPuPrWSEcYBuPF/view?usp=sharing

[Dat Ei]

Re: Download of V7.0 W10 Infected - Unable to Install

Uploads need an approval by the admin sometimes...

My opinion about your problem: it is a false positive.


Dat Ei

[Spoon]

Re: Download of V7.0 W10 Infected - Unable to Install

Uninstall your Bitdefender, it is not working even as a basic security software:

C:\Users\Clive\AppData\Local\Temp\spi1045.tmp
C:\Users\Clive\AppData\Local\Temp\spi1FC5.tmp
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Asset UPnP\Asset UPnP Configuration.lnk
C:\Program Files (x86)\Illustrate\dBpoweramp\AssetReg.bin
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Asset UPnP\Asset UPnP Help.lnk

On that list, .tmp and .bin are not possible to run as programs, they are not dlls, they are binary data. A .lnk file is 22 bytes containing a shortcut to the program, it is the icon...

Remove your security software it is clearly not working.