Naim App doesn't find Asset on network

[Jatr]

Re: Naim App doesn't find Asset on network

You are able to select asset, then Artist >> but it does not list any artists?

Hi Spoon

No - the Asset program does not appear at all. The only server visible is the Naim Unitiserve.

Best

Jatr

[Spoon]

Re: Naim App doesn't find Asset on network

You are able to select asset, then Artist >> but it does not list any artists?

[Jatr]

Re: Naim App doesn't find Asset on network

Hi there. I have just installed the dbpoweramp asset UPnP software on a new Apple MacBook Pro on a trial basis. My Naim 272 has recently been fully updated with Naims firmware. Most of my music is served by a Naim Unitiserve but I have a number of downloads which came with vinyl purchases which are on my MacBook Pro.

When I try to access the dnpoweramp asset software to play the downloads using i-pad or i-phone no music is listed. And the Asset software does not appear to be &*8220;seen&*8221; by the Naim app.

The Asset software is loaded and the icon appears on the upper tool bar beside the WiFi icon.

Can anyone suggest what I need to do to access the downloads on my MacBook:to play via the Naim system?

Many thanks

Jatr

[Mike-B]

Re: Naim App doesn't find Asset on network

............
But anyway, probably there was some old data stuck under the old server name, that got cleaned away with the new server name. Can not really understand this solution - ...............

Just the sort of thing I had in mind embedded in my suggestions - clearing out bad links
Anyway, happy you've found the fix

[NaimGaim]

Re: Naim App doesn't find Asset on network

Today, I refined the configuration of my UPnP Server Asset on the QNAP NAS.
Mainly, I gave it a new network name. Away from the default one, to a custom one. I made the path of the watched media folders more precise (not just /Multimedia/, but /Multimedia/music/) and changed some parameters, how the tracks and multi-disc albums are displayed on the client.

Strangely, this seems to have solved the problem with my iPad Pro, that could not see the UPnP Servers without the Naim App being in UPnP compatibility mode. Now it can suddenly see them normally without UPnP compatibility mode again...
Even tough I do not see a direct connection. A change on a central device like a server should change it for all clients. Not only for a particular single client alone.

Before I was on that iPad with the Naim App and I resetted the cache, resettet the app, deleted the app, rebootet the iPad, reinstalled the App, countless times. The same I did with the Asset software on the QNAP and the Firmware on the NDS.
But anyway, probably there was some old data stuck under the old server name, that got cleaned away with the new server name. Can not really understand this solution - but I am glad, I can listen to my music again.

[Mike-B]

Re: Naim App doesn't find Asset on network

Sorry, if you misunderstood that Mike-B... It's still a foreign language to me. So I can't be as specific as I d'like to be. Sad to see you go. Good luck to you, too.

OK I accept that English is not your language, lets leave it at that.

I believe you need to open up your mind & accept that there are >thousands of NDS & all the other Naim streamers, using QNAP & the other NAS, & using the Naim iOS & Android apps & they do not have the same problem. In my experience of my own netwrk, reading & observing this kind of thing on the Naim forum & my work with Naim beta testing, the problem invariably is a network discovery problem of some sort & the solutions I have seen can be as diverse as replacing the so called ethernet over power adaptors with all ethernet or even wireless or to change to a different Virgin router type.
So I will leave you with it, & just read & maybe learn when you do find a solution.

[NaimGaim]

Re: Naim App doesn't find Asset on network

After resetting and reconfiguring my NDS streamer, it did not help with the vanishing UPnP-Servers problem.

I found out, that on my iPhone XS and an old iPad Air (1st gen.) you have no problem in seeing the servers without UPnP compatibility mode!
Only on my standard music remote control device on the sofa by the HiFi, an iPad Pro (10.5 inch) this very specific problem exists. All devices with the same actual iOS final version 12.4. and the same actual Naim App 5.14.1.

I will have to check with naim audio people about that...

[NaimGaim]

Re: Naim App doesn't find Asset on network

In the Naim Streaming Products Firmware Update Guide.pdf they specify:
Once the update is complete then you should perform a Factory Reset of your Streamer – This can be done from the IR remote using the Tools -> Factory Settings -> Reset All Settings menu option.

With the consequence of all radio presets are deleted, system automation to be reset, and all settings to be returned to their defaults.

Because there is no function to backup the settings to a different device, this takes extra time and work, because you have to reconfigure all the settings by hand... By now, this was never necessary, because everything worked fine afterwards. And I have done a bunch of firmware updates with NDX and later NDS.

This time though, it seems to be different. Everything worked fine, but not the shaky UPNP-Server connection.
So I take the leap and do a factory reset and configure the NDS from new.

[NaimGaim]

Re: Naim App doesn't find Asset on network

OK, I'm out - good luck.

Sorry, if you misunderstood that Mike-B... It's still a foreign language to me. So I can't be as specific as I d'like to be. Sad to see you go. Good luck to you, too.

But technical support works only by thinking strictly logical - not by being a fanboy of any brand.

Repeat: Other iOS streaming Apps and the Bluray-Player or the Playstation can stream from the QNAP/Asset combo.
It's only the NDS/Naim App combo that has problems in loosing the UPNP-Server very often (but not all of the time)...

That I have found this "UPnP compatibility mode" switch in the Naim App confirms that even further.

- In restricted UPnP compatibility mode, you can see the UPnP servers.
- In normal unrestricted UPnP mode, you can not see the UPnP servers.
- This situation is repeatable.

[NaimGaim]

Re: Naim App doesn't find Asset on network

Since I backup my iOS devices locally to my Mac with iMazing (iTunes became restricted in iOS App management some time ago) I was able to go back from the actual Naim App version 5.14.1. to 5.13.1, which is about 2 months old. Unfortuately, this did not help with the problem...

Then I found in the Naim App under settings / input settings / UPnP / 2 things, that I do not remember to have been there in older versions. (But when it works, you do not look for it either):
- 1 is a function to clear the UPnP cache, which did not help.
- 2 is a check box to switch to "UPnP compatibility mode".

When you check that it shows you an info window which states:
Enabling UPnP compatibility mode uses a slower UPnP user interface without play queue or playlist support.
When I switched that on, the Asset and Dreambox UPnP servers became visible instantly and could play my music!!

But not having play queue or playlist support are severe restritions, so I switched back. Then the UPnP servers became instantly in visible again...

So Naim must have changed something with the way they handle UPnP servers in their last firmware update 4.7, that I installed in the end of july (where the problems began), or in one of their iOS App updates.

[Mike-B]

Re: Naim App doesn't find Asset on network

It's you, that don't want to see, that my network is running splendid!It's only the NDS/Naim App that has problems in loosing the UPNP-Server very often (but not all of the time)...

OK, I'm out - good luck.

[NaimGaim]

Re: Naim App doesn't find Asset on network

OK, I'll have a think & ask others
Is the NDS - QNAP connection ethernet or wireless, & do you have everything set for DHCP or do you have fixed IP addresses (I strongly advise DHCP if thats the case)
Have you tried the obvious.... to delete & reinstall everything including to power off & restart before the reinstall.
I'm thinking power off the wireless router, power off NDS, remove Asset & power off the QNAP, delete the iOS app & power off the iPad.
Power up the router & let it finish, power up the QNAP & reinstall Asset, power up NDS, then iPad & install new app.
It should "find the rooms" & see the NDS & UPnP should see Asset (sorry I'm I hope I don't appear be telling you the obvious)

I have all cabled that I can, only mobile devices are on WiFi. NDS and QNAP are cabled to the same switch.
The central network devices like firewall/router, wireless access points, servers, printers are on fixed IP and stay there! All normal clients (like the NDS) use DHCP. And yes, I have been several times though the restarting, reinstalling game...

It's you, that don't want to see, that my network is running splendid!
As I worte further up in this thread. Other iOS streaming Apps and the Bluray-Player or the Playstation can stream over the QNAP/Asset combo. It's only the NDS/Naim App that has problems in loosing the UPNP-Server very often (but not all of the time)...

[Mike-B]

Re: Naim App doesn't find Asset on network

App to NDS is O.K. So is everything else, like iRadio.
Only when you choose UPNP as source, it goes to the Servers screen with the turning circle below. But it does not find any servers! It is not only the asset, my dreambox used to appear there, too. But not anymore...

OK, I'll have a think & ask others
Is the NDS - QNAP connection ethernet or wireless, & do you have everything set for DHCP or do you have fixed IP addresses (I strongly advise DHCP if thats the case)
Have you tried the obvious.... to delete & reinstall everything including to power off & restart before the reinstall.
I'm thinking power off the wireless router, power off NDS, remove Asset & power off the QNAP, delete the iOS app & power off the iPad.
Power up the router & let it finish, power up the QNAP & reinstall Asset, power up NDS, then iPad & install new app.
It should "find the rooms" & see the NDS & UPnP should see Asset (sorry I'm I hope I don't appear be telling you the obvious)

[Spoon]

Re: Naim App doesn't find Asset on network

Borrow someone else's router, you do not have to plug into the the phone (or fibre), just connect the local network devices.

[NaimGaim]

Re: Naim App doesn't find Asset on network

When you open the iOS app, does that find the NDS OK ???
Can you connect to get iRadio stations, what does the app screen actually show.

App to NDS is O.K. So is everything else, like iRadio.

Only when you choose UPNP as source, it goes to the Servers screen with the turning circle below. But it does not find any servers! It is not only the asset, my dreambox used to appear there, too. But not anymore...