Updating to Latest Version

[Agavin52]

Spoon,
I have ver 5.1 premium QNAP and wish to update to the latest version 6.0. When I go to do so I am not offered the chance to save the file in either Windows /or Google browsers. Is there a way I can update my version? Second, should I delete the app from QNAP before installing the newest version? Thanks in advance.
Alan

[Spoon]

Re: Updating to Latest Version

I have tried in chrome (latest), MS edge (latest) and firefox (latest) and all offer to save the file when click 'download'. Perhaps you have security settings too high in the browsers, or have a 3rd party download manager jumping in.

[Agavin52]

Re: Updating to Latest Version

Spoon,
Thank you for your assistance. I was able to update Chrome and therefore Asset. However, Asset is the trial version and not the premium version. I thought that I had update status having bought the premium version? If that is correct, how do I bypass the trial version status?
Alan

[Agavin52]

Re: Updating to Latest Version

Spoon,
Please ignore the above post as I found my purchase email with the upgrade path provided. I successfully installed ver 6.0 premium, after deleting the prior version, restarted my QNAP and attempted to rescan my library. However the rescan is not working, with songs and albums remaining at zero. I repeated the process from scratch without success. Please advise.
Alan

[PeterP]

Re: Updating to Latest Version

For reference-
There's no need to uninstall old before installing new.
The parts of old configuration that can be reused will be reused, everything else will be recreated fresh.
If you run into issues as a result of upgrading instead of performing an uninstall cycle, please do tell us.

[Agavin52]

Re: Updating to Latest Version

Peter,
I have run into issues as described in my last post. The rescan is not capturing my library on the NAS. I have checked the path, re-copied the path but to no success. There is no progress report for the songs or albums shown when a rescan is running. I have shut done and re-started my pc as mentioned in another members post but with no change. I am seeking further suggestions.

[timster67]

Re: Updating to Latest Version

Peter,
I have run into issues as described in my last post. The rescan is not capturing my library on the NAS. I have checked the path, re-copied the path but to no success. There is no progress report for the songs or albums shown when a rescan is running. I have shut done and re-started my pc as mentioned in another members post but with no change. I am seeking further suggestions.

Make sure the path ends in "/" and has no return character at the end.

[Agavin52]

Re: Updating to Latest Version

Timster67,
Followed your suggestion and my library was populated to the Asset software. However albums, for artists, with multiple albums, the tracks are listed in one large list and not associated to the separate album. In the album section the tracks are not in sequence but rather jumbled! What on earth is happening?

[timster67]

Re: Updating to Latest Version

Have you waited for Asset to finish scanning?
And have you looked at the Linux/QNAP manual here: https://www.dbpoweramp.com/asset-upnp-linuxmanual.htm

[Agavin52]

Re: Updating to Latest Version

Yes, I did give plenty of time to finish scanning. I even did a restart Asset, a 2nd full scan and a complete shut down of my system to be thorough. However, at no time was there a running "progress report" of songs or albums showing, which was not an issue with version 5.1. I have no issues with tagging, as again, this was not an issue with my prior setup. Now, perhaps the fact that I deleted ver. 5.1 prior to installing ver. 6 has created these issues, but that strikes me as improbable given the progress of development. Yes, to your second point about reading the manual. I find the manual geared to those with a higher comprehension of programming language as opposed to the average user having to utilize software and user interfaces because the hardware purchased uses certain programs for functionality, i.e. Simaudio Moon 180 streamer.

I appreciate your attempts to assist on these issues, but the function issues are getting in the way of enjoying just listening to music.

[timster67]

Re: Updating to Latest Version

Yes, I did give plenty of time to finish scanning. I even did a restart Asset, a 2nd full scan and a complete shut down of my system to be thorough. However, at no time was there a running "progress report" of songs or albums showing, which was not an issue with version 5.1. I have no issues with tagging, as again, this was not an issue with my prior setup. Now, perhaps the fact that I deleted ver. 5.1 prior to installing ver. 6 has created these issues, but that strikes me as improbable given the progress of development. Yes, to your second point about reading the manual. I find the manual geared to those with a higher comprehension of programming language as opposed to the average user having to utilize software and user interfaces because the hardware purchased uses certain programs for functionality, i.e. Simaudio Moon 180 streamer.

I appreciate your attempts to assist on these issues, but the function issues are getting in the way of enjoying just listening to music.

I understand the frustration. If it helps, here's my configuration. If it's any different to yours, try it and see if it's any better:

[Agavin52]

Re: Updating to Latest Version

Sir,
Thank you for your assistance, however our set-up's were very similar. In the interest of improving my issues I incorporated the 2 differences that existed. Unfortunately it did not change the issues, with the exception that my alphabetical directories no long show empty when entered. My re-scan did not show progress and even though my library is there, it does not register when in Asset. Are you part of the software support team? If not. I wonder why I am not receiving support/input from them!

Again thank you for your suggestions.

[Dat Ei]

Re: Updating to Latest Version

I wonder why I am not receiving support/input from them!

Spoon and PeterP tried to help you in this thread already and I'm sure, they will come back to you.


Dat Ei

[timster67]

Re: Updating to Latest Version

Sir,
Thank you for your assistance, however our set-up's were very similar. In the interest of improving my issues I incorporated the 2 differences that existed. Unfortunately it did not change the issues, with the exception that my alphabetical directories no long show empty when entered. My re-scan did not show progress and even though my library is there, it does not register when in Asset. Are you part of the software support team? If not. I wonder why I am not receiving support/input from them!

Again thank you for your suggestions.

No, I'm just a user who happens to have the same software on the same NAS.
I can only guess what may be going on, but at least you have now got it installed and scanning your library. The symptoms do tend to look like a tagging issue, but seeing as you said it worked with Asset 5 makes it a bit of a puzzler.
The support team will probably want to know some details. An example album that isn't showing correctly and what tags the tracks have.

[PeterP]

Re: Updating to Latest Version

Please follow these steps:

• Go to Asset settings, enable debug logging, apply
• In main Asset page, click "rescan all", wait
• Go to settings again, "show library logs"
• Save the library log, email to peter@dbpoweramp.com for analysis

Thanks.