Asset only makes a portion of music library available

[jcchristopher]

I’m trying to help a friend who runs asset on a brand new iMac. When we upgraded his iMac, we started having trouble with asset not showing over half of the 3000+ albums in his library. Asset worked just fine for years with his old iMac. We’ve tried asset with several different external hard drives containing the music library and get the same results. Any suggestions?

[Spoon]

Likely the folders are not able to be read by asset (permissions from old mac).

[jcchristopher]

Spoon -- I'm back to trying to assist my friend. I tried to look at the permissions and didn't see anything obviously amiss. So I sent him an SSD that I use with Asset in my system (with my music library on it) and he's getting the same problem (albums appears to be present but then when attempting to play it can't find/play the song). Any suggestions? He's a registered user.

[Spoon]

possibly your player is not able to play that file type. Install foobar:

https://forum.arylic.com/t/upnp-component-set-up/8922

and try it to play the files off Asset.

[jcchristopher]

I don't think that's the issue. The files have played before on his older iMac, they play on my system, and they play with Plex. Other ideas?

[Spoon]

Enable debug logging in asset (in the settings), try to play 1 track, then disable the log, look at the log and paste here the last 20 lines please.