R2024-12-16 not showing on Synology

[Mike-B]

I've installed R2024-12-16 on Synology DSM7 and its not showing correctly in Synology Package Center in the Installed subsection
The Asset logo is missing as are the various links
Its showing as waiting to Install but it is installed and it is showing and playing correctly on the iPad - Naim app
Its also showing correctly as 2024-12-16 on my Windows laptop File Explorer "This PC"

I've tried another install over the top but it doesn't accept that I guess because its already installed
I've restarted the Synology, but no change

Any ideas anyone ??

[Spoon]

Full reboot?

If not you would have to remove it then reinstall, but that would lose settings.

[craigmcg1965]

After I first manually installed the new Asset version on my DS1821+ the screen still showed the beta version date that was there when I started the install. A minute or so later the screen updated as expected.

I suggest that you try again to do a manual install of the new version because it worked for me.I'm also on the latest DSM build for the NAS so if you're not, you might try that too before manually updating.

[Mike-B]

RE suggested fix ....... Full reboot?
If not you would have to remove it then reinstall, but that would lose settings.

I've restarted plus shutdown/restart.
Unistalled Asset & restared then reinstalled
Plus repeated
I've tried but Synology prevents installing a previous version

No change, still not displaying GUI correctly, no Asset logo & no links - see att screenshot

It still shows and plays OK on iOS Naim app, but all settings have reverted to default.

[PeterP]

Please report what exact Synology model & firmware version you're experiencing problems with, we'll try to test on identical or similar unit.
The issues have obviously started recently, according to some reports with an upgrade of Synology firmware rather than new Asset version.
For reference, I'm not getting these issues on main testing unit - DS218j / DSM 7.1.1-42962 Update 7

[Mike-B]

HI PeterP .... Synology DS214 / DSM 7.1.1-42962 Update 7

[craigmcg1965]

In case it helps, I just did a clean install of Asset UPnP on my DS 220J backup nas running DSM 7.2.2 - 72806 Update 2 and no issues.

[PeterP]

Does this problem still persist?

It seems that Synology firmware 7.1.x does not automatically upgrade to 7.2.x (at least on my DS218j), but could be still upgraded manually, perhaps manually updating firmware to 7.2.x helps with this?

[Mike-B]

Hi PeterP, I'm struggling wit this with my DS214 .... There is no software update to series 7.2 released for any model year prior to DSx16 (2016)
I'm not happy trying to force anything, but if others are and find a workaround .... I up for it

[Mike-B]

PeterP, any updates on this problem?

[Mike-B]

I'll just installed the latest Asset 2025-02-03 in an attempt to fix this problem.
Sorry but no change, the Synology GUI is still incomplete (see attachment photo) Asset logo and the various linksinoperative and information missing

I've tried uninstalling it Synology but none of the Synology commands work

Asset works on iPad to Naim NDX

[Spoon]

The issue seems to be with the Synology its self, seems to get the install corrupted and cannot correct it, even if removing it.

[Mike-B]

OK Spoon, thanks for reply.
Problem is how to progress this .... talking to Synology is next to impossible
I guess all we can hope for is a Synology update and hope that clears it
Any other ideas ????

[Spoon]

Nothing our program can do to rectify this one. That said, the Asset configuration page can be loaded from a external browser, just need nas IP.

[Mike-B]

OK thanks, I will keep searching, maybe a forum reader has some ideas.
Asset config = no problems with that