Error converting wma to mp3

[markv]

Just purchased dbpoweramp to convert files and I am still getting this error.

Error converting to mp3 (Lame), 'C:\Documents and Settings......wma' to 'C:\Documents and Settings......mp3'
This WMA file is protected and cannot be decoded, file 'C:\Documents and Settings\Amanda\My Documents\My Music........wma' [clDecoder::Open]


Does this product support converting protected wma's, if so how? how do I get a refund if not
mv

[LtData]

No, dMC cannot convert protected WMAs, as stated here: http://www.dbpoweramp.com/codec-central-windows-media-audio.htm

As for refunds, they are not given once you download the program. There is a fully-functional 30-day trial that you are to use to see if the program does what you want to do. This is stated on the page here (http://www.dbpoweramp.com/dmc-power-register.htm): All programs have a full trials, before purchasing check the program functions as required, refunds cannot be given after registered program is downloaded.