Help-MP3 convert does not show up

[jimlad]

Help!

We are trying to install the Converter. I have tried several times, uninstalled and more. We have bought the powerpak - and still nothing.

What happens is that when we try to convert a file, the only option in the drop down menu is to convert to wave. It does not list the rest, does not list mp3. We even tried to download a new codec...nothing.

Please help!

[LtData]

Have you installed the program while you are in an account with Administrator rights? Are you running the program in an account with Administrator rights?

[jimlad]

Yes, we are set up as an administrator...deleted as such...even tried to go into the regedit to delete.

Help.....

[ChristinaS]

Is everything from dB installed to the same folder, namely the one proposed by the installer: c\program files\illustrate\dbpoweramp ?

Did you reboot at all in between all these attempts?

Do you have any funny programs lurking on your pc like WindowsBlinds or any other such things?

Any other audio conversion programs that may clash?

What OS do you have?

And what does dMC Configuration have to say about your installation? That program is part of the dB group. You will find it in Start > Programs > dBpowerAMP Music Converter.

If you have the latest version (R11.5) you have the Copy to clipboard option.

Is it possible you installed dMC R12 alpha ?

[jimlad]

We are running Windows 2000

No other audio programs that I know of conflicting

We did have it install to a different folder - but all the files look like they are there.

-------------------------------------
Here is the configuration stuff

Version Information
dBpowerAMP Music Converter: Release 11.5
Power Pack & Mp3 License: [ Registered: Yes ]
dBpowerAMP Audio Player: Not Installed 'music Player like no other'
dBpowerAMP CD Writer: Not Installed 'easy way to burn audio cds'
Sveta Portable Audio: Not Installed 'enhance your portable player'

Contact Information
Web Site: http://www.dbpoweramp.com
Support: http://www.dbpoweramp.com/support.htm
Support Forum: http://forum.dbpoweramp.com
Codec Central: http://www.dbpoweramp.com/codec-central.htm
Add extra [en/de]coding abilities such as m4a, wma, etc.

Smart Install Codecs
Ogg Vorbis: .ogg
Musepack: .mpc
Mp4 (AAC): .mp4
Flac: .flac
Monkeys Audio: .ape
OptimFROG: .ofr
Shorten: .shn
WavPack: .wv
Advanced Audio Compression: .aac


===Shell Integration===
Convert To (right click): On
Edit Tag (right click): On
Popup information Tips: On
Explorer ID Tag Property Page: On
Explorer Columns: On


===Codecs===
Installed Compression Codecs (Write)
Mp3 (Lame): Lame Version 3.96.1 [ .mp3 ]
mp3 (Lame.exe): Lame 3.93.1 (Dibrom's switches) [ .mp3 ]
Test Conversion (No Write)
Wave: [ .wav ]
Windows Media Audio V9: Release 2 [ .wma ]


Installed Input Codecs (Read)
Auxiliary Input Decoder: .aux
CD Input Decoder: .cda
Mp3 Input Decoder: .mp3; .mp2; .mpga; .mpa; .mpx; .mpg; .mp1
Wave Input Decoder: .wav
Windows Media Audio Input Decoder: .wma; .asf; .wmv


===Options===
dBpowerAMP Reference Options
Pro. Frequency Conversion: Off (faster but less quality)

Mp3 Input Decoder
CRC Errors: Ignore
Decode To: 16 bit (dithered)

Wave Compression Codec
More than 16 bit or 2 Channels: Write WaveFormatEx Header



===ID Tag Options===
Mp3
Tag Creation: ID3v2
Write ID3v1 Version: v1.1
ID3v1 UTF8 Read: Yes
ID3v1 UTF8 Write: No
Write ID3v2 Unicode: No
Write ID3v2 Version: v2.3

Windows Media Audio
Write Track Number as: WM/TrackNumber


Version Information
dBpowerAMP Music Converter: Release 11.5
Power Pack & Mp3 License: [ Registered: Yes ]
dBpowerAMP Audio Player: Not Installed 'music Player like no other'
dBpowerAMP CD Writer: Not Installed 'easy way to burn audio cds'
Sveta Portable Audio: Not Installed 'enhance your portable player'

Contact Information
Web Site: http://www.dbpoweramp.com
Support: http://www.dbpoweramp.com/support.htm
Support Forum: http://forum.dbpoweramp.com
Codec Central: http://www.dbpoweramp.com/codec-central.htm
Add extra [en/de]coding abilities such as m4a, wma, etc.

Smart Install Codecs
Ogg Vorbis: .ogg
Musepack: .mpc
Mp4 (AAC): .mp4
Flac: .flac
Monkeys Audio: .ape
OptimFROG: .ofr
Shorten: .shn
WavPack: .wv
Advanced Audio Compression: .aac


===Shell Integration===
Convert To (right click): On
Edit Tag (right click): On
Popup information Tips: On
Explorer ID Tag Property Page: On
Explorer Columns: On


===Codecs===
Installed Compression Codecs (Write)
Mp3 (Lame): Lame Version 3.96.1 [ .mp3 ]
mp3 (Lame.exe): Lame 3.93.1 (Dibrom's switches) [ .mp3 ]
Test Conversion (No Write)
Wave: [ .wav ]
Windows Media Audio V9: Release 2 [ .wma ]


Installed Input Codecs (Read)
Auxiliary Input Decoder: .aux
CD Input Decoder: .cda
Mp3 Input Decoder: .mp3; .mp2; .mpga; .mpa; .mpx; .mpg; .mp1
Wave Input Decoder: .wav
Windows Media Audio Input Decoder: .wma; .asf; .wmv


===Options===
dBpowerAMP Reference Options
Pro. Frequency Conversion: Off (faster but less quality)

Mp3 Input Decoder
CRC Errors: Ignore
Decode To: 16 bit (dithered)

Wave Compression Codec
More than 16 bit or 2 Channels: Write WaveFormatEx Header



===ID Tag Options===
Mp3
Tag Creation: ID3v2
Write ID3v1 Version: v1.1
ID3v1 UTF8 Read: Yes
ID3v1 UTF8 Write: No
Write ID3v2 Unicode: No
Write ID3v2 Version: v2.3

Windows Media Audio
Write Track Number as: WM/TrackNumber

[Spoon]

>Mp3 (Lame): Lame Version 3.96.1 [ .mp3 ]

That shows the mp3 encoder is installed and working (otherwise it wouldn't read .mp3 as the extension. It is not showing up in the drop down menu?

[ChristinaS]

If you have installed in 2 different locations they may be conflicting. Maybe the expired version is what is being run from right click, rather than the registered one.