Security Software Mishaps (Anti-Virus false positves)

[Spoon-]

The following lists security software which is not performing as it should, that is blocking legitimate programs (such as dBpoweramp) from running. There is nothing we can do on our side, we produce legitimate software, virus free for the last 20 years, never once have we supplied a virus, Trojan, spyware with any of our programs.

Over the years security software have even blocked core components of Windows from working, despite these components being installed on 100's of millions of PCs....having been in the business for a long time, we are seeing a trend that more and more components of our software are being detected as a false positive, this is because real viruses have become harder to detect (they mutate on each infection, so that the anti-virus program has to detect a virus with very loose characteristics), the issue is as time goes on anti-virus software will block more and more legitimate software, it is getting close to the time where anti-virus software is becoming useless.

If your program is blocked by one of the below programs, submit the affected component to your Anti-virus software company so that they can update their software.

[Spoon-]

Re: Security Software Misshaps

Comodo firewall. This program stops dBpoweramp from running its conversion program (coreconverter is blocked). Replacing the firewall corrects the block.

[Spoon-]

Re: Security Software Misshaps

Trend Anti-virus: is blocking Asset R4.3 from installing all files correctly. The detection is a false-positive, there is no virus in Asset.

[Spoon-]

Re: Security Software Misshaps

Norton is flagging parts of dBpoweramp and PerfectTUNES incorrectly as virus. The detection is a false-positive, there is no virus in either dBpoweramp or PerfectTUNES.

[Spoon-]

Re: Security Software Misshaps

Emsisoft Internet Security incorrectly blocking 'Graphic Equalizer.dll' as a virus (part of dBpoweramp). This is a false-postive, there is no virus in dBpoweramp.

[Spoon-]

Re: Security Software Misshaps

Avast anti virus can block the mp3 decoder from installing (dBpoweramp R15 or PerfectTUNES). The detection is a false-positive, there is no virus in either dBpoweramp or PerfectTUNES.

[Spoon-]

Re: Security Software Misshaps

Comodo anti-virus is falsely detecting dBpoweramp as having a virus (at time of install). The detection is a false-positive, there is no virus in either dBpoweramp or PerfectTUNES.

[Spoon-]

Re: Security Software Misshaps

Bitdefender InternetSecurity 2015 incorrectly lists PerfectTunes (the control center) as Trojan.Generic.12175703. The detection is a false-positive, there is no virus in PerfectTunes.

[Spoon-]

Re: Security Software Misshaps

Avast is incorrectly flagging 'Maximum Length.dll' DSP effect as a false positive, there is no virus in this file.

[Spoon-]

Re: Security Software Misshaps

F-Secure is incorrectly flagging CDGrab.exe as a trojan horse, this is a false positive, CDGrab.exe does not try to install anything, it simply rips CDs.

[Spoon-]

Re: Security Software Misshaps

Avast is blocking dBpoweramp R15.2 64 bit install from running, the error given by the installer is:

"Error Whilst running: C:\Users\[yourusername]\AppData\Local\Temp\xxxx.tmp-dMC-R15.2-Ref-registred-64bit__SPI_WIN64.exe".

The blocking is a false positive, there is no virus in the dBpoweramp installer.

[Spoon-]

Re: Security Software Misshaps

Norton will remove any file that it now ranks as 'not popular enough', it identifies various legitimate programs as 'WS.Reputation.1', so it is not blocking actual viruses, but programs which do not have hundreds of thousands of users, such as Asset UPnP (dBpoweramp should be ok though).

See:

http://community.norton.com/en/forums/clarification-wsreputation1-detection

Consider getting a less 'stupid' anti virus.

[Spoon-]

Re: Security Software Misshaps

We have reports of Norton removing the latest version of Asset on Windows.

[Spoon-]

Re: Security Software Misshaps

...and Norton again, this time it is removing dBpoweramp R16.1

To recap, dBpoweramp contains no virus, it is a false positive, your options:

whitelist dBpoweramp in Norton,
report the affected item to Norton so they can whitelist,
change your anti virus for something a little less stupid.

[Spoon-]

Re: Security Software Misshaps

Symantec Anti Virus is marking R16.1 as 'WS.Reputation.1', this is because it is a new release and this particular anti virus will block all new programs (how dumb), report dBpoweramp to Symantec, and disable the anti virus to install, or white-list.