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Thread: Batch Converter Hang on initial startup

  1. #1

    Batch Converter Hang on initial startup

    I'm encountering a minor problem with the batch converter since moving to new hardware. M1Max processor running MacOS 12.4. Running release 17.7 (2).

    Starting the batch process to convert files, I typically view the 'list' to make sure I have all the right files. When I try starting the process, it hangs. If I cancel the process, it works on the 2nd try.

    Anyone else seen this?

  2. #2
    Administrator
    Join Date
    Apr 2002
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    42,842

    Re: Batch Converter Hang on initial startup

    Where are your files stored? on a NAS?

  3. #3

    Re: Batch Converter Hang on initial startup

    No. The files are on the SSD in my MAC.

  4. #4
    Administrator
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    Re: Batch Converter Hang on initial startup

    If you leave it, does the hang resolve its self?

  5. #5
    Super Moderator
    Join Date
    Jul 2011
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    1,198

    Re: Batch Converter Hang on initial startup

    Thanks for the bug report.

    At which stage does it hang and what is it showing?

    Can you post pictures please?

  6. #6

    Re: Batch Converter Hang on initial startup

    After 30 to 45 seconds it eventually runs, but it appeared to be running much more slowly.

  7. #7

    Re: Batch Converter Hang on initial startup

    I've attached screenshots to show the steps.

    1. app selector
    2. batch selector window showing'4 LevelOne' folder containing folders of files to be processed
    3. after clicking the 'list' function showing 9 files to be processed
    4. next window ready to process
    5. list of the files and status showing 0 seconds elapsed, which hangs for an extended period.

    I'll add another post with the final window when complete.

  8. #8

    Re: Batch Converter Hang on initial startup

    Final app window showing processing complete.
    Attached Images Attached Images

  9. #9
    Super Moderator
    Join Date
    Jul 2011
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    1,198

    Re: Batch Converter Hang on initial startup

    Thanks for the details.

    This is most interesting. I was able to narrow down which part of the application has to be be responsible but not identify the culprit.

    Please try the latest beta of dBpoweramp:
    https://forum.dbpoweramp.com/showthr...Mac-R17-8-beta
    (No need to overwrite your R17.7, can just run it from the DMG).
    After launching R17.8 beta 5, please enable "Write debug logs" under Advanced Settings / Diagnostics then recreate the problem. A number of DBDebug-<number>.txt files will be written in your Documents folder during conversions, I'd like to examine them. I should then be able to identify and fix this.


    Note that "Write debug logs" is deliberately not preserved across app restarts, so if you close reopen dBpoweramp, it has to be enabled again
    Last edited by PeterP; 07-25-2022 at 07:53 AM.

  10. #10

    Re: Batch Converter Hang on initial startup

    Here ya go!
    Attached Files Attached Files

  11. #11

    Re: Batch Converter Hang on initial startup

    Yeah, in my hurry I failed to mention there was no sign of hang with this beta, but I am now on MacOS 12.5

  12. #12
    Super Moderator
    Join Date
    Jul 2011
    Posts
    1,198

    Re: Batch Converter Hang on initial startup

    Thanks.

    If you can trigger it again, debug logs of the incident would be most welcome. Something in the process of launching conversion was failing/stalling but I still can't identify which part exactly.

  13. #13

    Re: Batch Converter Hang on initial startup

    I ran the process running 17.7. It did not hang.

    Debug files are attached.
    Attached Files Attached Files

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