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Thread: Crash when trying to scan

  1. #1

    Exclamation Crash when trying to scan

    I have been using the software for a few weeks and have been delighted with its performance. Most especially the option to scan a cover when ripping a CD. However, recently the program would crash when I selected this option but after re-launching it worked again. Now it crashes every time I try to use the scan option. The ripping works fine and the process for finding artwork online is OK. I am running a iMac with Mojave.

  2. #2
    Super Moderator
    Join Date
    Jul 2011
    Posts
    1,078

    Re: Crash when trying to scan

    Problem noted, thanks for reporting.

  3. #3

    Re: Crash when trying to scan

    I have tested on another computer running High Sierra and it is displaying the same problem

  4. #4
    Super Moderator
    Join Date
    Jul 2011
    Posts
    1,078

    Re: Crash when trying to scan

    Please post crash log or diagnostic information that appears with the error message, if any.

  5. #5

    Re: Crash when trying to scan

    Quote Originally Posted by PeterP View Post
    Please post crash log or diagnostic information that appears with the error message, if any.
    There is no message - it just crashes and I have to relaunch the application to carry on.

  6. #6
    Super Moderator
    Join Date
    Jul 2011
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    1,078

    Re: Crash when trying to scan


  7. #7

    Re: Crash when trying to scan

    Quote Originally Posted by PeterP View Post
    Brilliant! Thanks

  8. #8

    Join Date
    Feb 2021
    Posts
    7

    Re: Crash when trying to scan

    I'm running 17.3 on windows 10. When I click "Acquire from Scanner", my scanner boots up, it scans, and then poweramp crashes. Is this a known problem that will be fixed in an upcoming release? Any other ideas how to get around it?

  9. #9
    Administrator
    Join Date
    Apr 2002
    Posts
    41,702

    Re: Crash when trying to scan

    We have looked at this in the past, it is the scanner driver which is crashing, not dBpoweramp. The call to do the scanning is one line, it is inside that call the crash takes place.

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